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How to Submit an Installation or Upgrade Services Request

By Carly Rossi posted 06-21-2022 11:14


When an installation or upgrade service is needed, here is the process to submit a request to the Jama Support team -- 
  1. Navigate to the Jama Support site, then select ‘SUBMIT A TICKET’ > Installation and Upgrade Services Request.

  2. Enter all required fields within the request form, then submit the request.
    Note: The request must be submitted by the customer directly. The more information provided, the better and expedient the support received will be!

  3. The submitting customer will receive an automated response that the ticket has been received, and that it is in process of review and assignment. From that point, the customer should expect to hear from a Support Engineer within 1-2 business days with a response to either resolve their inquiries or with some upcoming available meeting times for a working session to be scheduled.