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Jama Connect Self-Hosted / Standard Supported Software

By Chloe posted 12-05-2018 13:18


This article contains outdated information. Please see the Supported Software landing page and select the version of Jama Connect you are using. 


Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama. To prevent session issues, the application should be used in a single browser window. 
  • Internet Explorer 11* 
  • Edge (as of Jama 8.14)
  • Firefox**
  • Firefox ESR as of Jama 8.10
  • Google Chrome**
  • Safari**

*Note that IE is not supported with the Admin Console in on-premises installations of Jama 8.x using versions of Replicated < 2.4.0.
**We will support versions released over the past 12 months.

Supported Word Processor and Spreadsheet Programs for Exports and Reports

  • Office for Mac 2016
  • Office 365 for Mac
  • Office 365 for Windows
  • Office 2016 for Windows (effective with Jama 8.10.1)

Server Components

Jama does not support high availability configurations. We recommend using snapshotting via your VM or taking nightly database backups in order to manually restore the application. We do not support making changes to Replicated outside of the replicated admin console web-UI.

Operating Systems:

Jama can be installed on any Linux distribution supported by Docker CE.
We regression-test against the following distros:
  • RHEL 7.1+
  • Ubuntu Server 14.0x LTS
  • CentOS 7.1+

Database Servers:

The database must be hosted on a server separate from the Jama application. This server can host other databases, but we do not support other applications running on the same server as the database.
  • MySQL 5.6 and 5.7 (and same major versions for Percona and MariaDB)
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2016 (as of 8.20). We do not support the use of the Azure database, as this is not tested. 
We do not support custom configurations of Jama databases. Customizations such as query optimization and additional indexes that are not shipped with Jama Connect will not be supported. We do not expect any difference in customers’ database configuration, setting, indexes, triggers and etc. from what we regression test.


Note: The Replicated release notes contain a mix of information targeted at end users and developers. Please note that all features or updates described in the release notes may not be available or may require development by Jama.

  • Jama 8.31
    The versions of Replicated that were used during regression testing of 8.31 are Replicated 2.25.2, Replicated-ui 2.25.2 and replicated-operator 2.25.2. These versions are not the newest available.
  • Jama 8.25
    The versions of Replicated that were used during regression testing of 8.25 are Replicated 2.13.2, Replicated-ui 2.13.2 and replicated-operator 2.13.2. These versions are not the newest available.
  • Jama 8.20
    The versions of Replicated that were used during regression testing of 8.20 are Replicated 2.9.3, Replicated-ui 2.9.3 and replicated-operator 2.9.3. We additionally validated against Replicated 2.6.0, Replicated-ui 2.6.0 and Replicated-operator 2.6.0 These versions are not the newest available. Read this article in order to ensure the best versions are installed.
  • Jama 8.14.x
    This version was regression-tested against Replicated version 2.2.0, Replicated-ui version 2.2.0 and Replicated-operator version 2.2.0.
  • Jama 8.4
    Effective with Jama 8.4 utilizing Replicated 2.0.x, Jama can be installed on any Linux distribution supported by Docker. It needs to be a 64-bit distro with a kernel version of at least 3.10.
  • Jama 8.10
    Replicated 2.2.x+
  • Jama 8.4+
    Replicated 2.0.x+
  • Jama 8.1
    Replicated 1.2.x


The installation script provided by Jama in the Release Notes and Help Guide automatically installs the Docker version supported within that Replicated release. 

If you are using Airgap and need to install Docker prior to Replicated installation, please find the supported Docker versions here. Contact Support if you have any questions.

For a list of recommend storage drivers, please see Docker's documentation. For best performance of Jama Connect, we recommend avoiding devicemapper. In the past, for customers on RHEL-based systems (RHEL, CentOS, Fedora), we supported devicemapper in loopback mode. However, with updates to Docker our recommendations changed. If you have concerns about the default storage driver configuration, please contact Support.


Note: It may be necessary to run legacy connectors concurrently with the Jama Integrations Hub (JIH) when migrating from one tool to the other. In these situations, you must not sync the same same data. If you are running this configuration, Jama Support may ask you to stop syncing one of the connectors as a troubleshooting step.

Legacy Connectors

  • Atlassian JIRA version 7.1-7.6 and current On Demand version
  • Rally API version 1.43 and above
  • Atlassian Crowd Connector versions 2.9 - 2.11.x only
  • Microsoft TFS (Team Foundation Server) versions 2012 and 2013
  • IBM DOORS 9.3
  • Enterprise Architect Connector 4.1.0 with Enterprise Architect 9.3.935
  • HP Quality Center 11.52

Jama Integrations Hub/Tasktop Integrations Hub

JIH versions are supported for 12 months after release. System Recommendations and supported integrations for the JIH can be found here.
The Tasktop Integration Hub details can be found here.


1 comment


02-07-2019 04:06

The database configuration states "MySQL 5.6 and 5.7 (and same major versions for Percona and MariaDB)", however the last 5.x release on MariaDB was 5.5. 

It seems that MariaDB recommend 10.0 for MySQL 5.6 and 10.1 for MySQL 5.7 however these have not been built directly from the MySQL source tree and the feature set has diverged.

Which versions of MariaDB are acceptable and has Jama carried out validation with both MySQL and MariaDB?