Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama Connect. To prevent session issues, the application should be used in a single browser window.
- Internet Explorer 11*
- Edge Chromium
- Firefox ESR
- Google Chrome**
*Note that IE is not supported with the Admin Console in on-premises installations of Jama 8.x using versions of Replicated < 2.4.0.
**We will support versions released over the past 12 months.
Supported Word Processor and Spreadsheet Programs for Exports and Reports:
- Office 365 for Mac
- Office 365 for Windows
Jama Connect does not support high availability configurations. We recommend using snapshotting via your VM or taking nightly database backups in order to manually restore the application. We do not support making changes to Replicated outside of the replicated admin console web-UI.
Required System Specifications:
See this Estimate Application Server Size chart in our help guide to determine data size thresholds and scale adjustments to your environments accordingly.
Jama Connect can be installed on the following Linux distributions:
Red Hat 7
The database must be hosted on a server separate from the Jama Connect application. This server can host other databases, but we do not support other applications running on the same server as the database.
- MySQL 5.7 & 8.
- Microsoft SQL 2016 and 2017.
- We do not support the use of the Azure database, as this is not tested. MariaDB is also not supported.
We do not support custom configurations of Jama Connect databases. Customizations such as query optimization and additional indexes that are not shipped with Jama Connect will not be supported. We do not expect any difference in customers’ database configuration, setting, indexes, triggers and etc. from what we regression test.
Note: The Replicated release notes contain a mix of information targeted at end-users and developers. Please note that all features or updates described in the release notes may not be available or may require development by Jama Software.
Upgrading to 8.56 from a pre-8.49.x release will require Replicated 2.42.5 at minimum.
For 8.56 we support up to 2.48.0.
If you are using Docker Enterprise Edition, you must:
Jama Software 8.56: Docker 19.03.8 is recommended
The installation script provided by Jama Software in the Release Notes and Help Guide automatically installs the Docker version supported within that Replicated release.
If you are using Airgap and need to install Docker prior to Replicated installation, please find the supported Docker versions here. Contact Support if you have any questions.
For a list of recommend storage drivers, please see Docker's documentation. For best performance of Jama Connect, we recommend avoiding devicemapper. In the past, for customers on RHEL-based systems (RHEL, CentOS, Fedora), we supported devicemapper in loopback mode. However, with updates to Docker our recommendations changed. If you have concerns about the default storage driver configuration, please contact Support.
We do not support the deconstruction, customization, alteration, or reconstruction of any Docker containers when it comes to implementing and managing Jama Connect. We do not expect any difference in Docker containers from what Replicated creates on installation, other than Replicated settings documented in our User Guide or the Jama Software Community. We will not support or troubleshoot custom configurations or settings.
Jama Integrations Hub/Tasktop Integrations Hub:
JIH versions are supported for 12 months after release. System Recommendations and supported integrations for the JIH can be found here.
The Tasktop Integration Hub details can be found here.
MathType Equations Editor:
Supported Version: 18.104.22.16872 and 22.214.171.12408
See Authentication options for on-premises and cloud users (LDAP, AD, Crowd, SSO, SAML) for more information.