Generating a support bundle
A support bundle can be generated in one of two ways: using the Replicated web portal user interface (UI) and the command-line interface (CLI). Using the UI is the most common method, but sometimes the UI isn't available, and using the CLI method is a great way to get around that.
Using the UI
Using the UI:
This is the easiest way to generate a support bundle and is the method you will use most often.
1. Log into the Replicated portal for your Jama instance. This will be located at https://<IP or hostname>:8800
2. Select the Support Tab.
3. Select the Download Support Bundle button to download the bundle to your local machine.
4. You can find information on how to generate the Support bundle from the UI here.
Using the CLI
There are times when the Replicated UI is not available. In those cases, users will need to use the command line (CLI.)
1. You can find information on how to generate the Support bundle from the command line here.