**Applies to Jama 4.27 and Below**
This error is caused by having ASCII control characters
in the return xml from a JIRA SOAP connection. The error should point out the xml line number and the characters having an issue. If you get this error please contact support and submit the contour-integrationsync.log from the time in which the sync was attempted. This will be located in tomcat/logs/contour.
(Originally posted by Jama Services)#integrations