JIRA Error org xml sax SAXParseException Premature end of file

**Applies to Jama 4.27 and Below**

This error is caused by having ASCII control characters in the return xml from a JIRA SOAP connection. The error should point out the xml line number and the characters having an issue. If you get this error please contact support and submit the contour-integrationsync.log from the time in which the sync was attempted. This will be located in tomcat/logs/contour. 

(Originally posted by Jama Services)

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