On-Premises Version 8: Choose Your Channel

By Kristina posted 11-16-2016 18:20

  

Subscribers who move to our new on-premises deployment model this year will need to choose whether they want access to the newest features and bug fixes as quickly as possible or whether they want less frequent releases with more time to validate them. Here's more about how the two release channels work. 

Express

This is the best choice for subscribers who want access to the most current features and bug fixes. Builds on this channel are high quality and fully tested. The Express channel will closely follow our hosted release cadence, initially shipping monthly (and occasionally, more than once a month if we release an urgent patch). As we deliver features incrementally, this build will sometimes include new features that are subject to change based on subscriber feedback. 

We will fully support the current version on the Express channel, and one previous release. Subscribers who are running on versions prior to these two will receive best effort support and if they report problems with older versions will be asked to update.

Standard
Some subscribers in regulated industries need to validate each Jama release before it's put into production; if this describes you—especially if validation takes longer than four weeks—the Standard channel is the best choice. This channel will include less frequent releases (typically, one or two per year) to give subscribers time to validate releases in a test environment before deploying them to production. From time to time we will also deploy critical fixes or security patches to this channel. Each release will include a validation toolkit (purchased separately) that documents the automated and manual testing that Jama has conducted against the build, so that subscribers can more easily prove to auditors that the build is safe to deploy. New features will be enabled only on these builds when active development has been completed. We will support older releases on the standard channel for one year after release, just like our current on-premises releases. 

Each release will include a validation toolkit (purchased separately) that documents the automated and manual testing that Jama has conducted against the build, so that subscribers can more easily prove to auditors that the build is safe to deploy. New features will be enabled only on these builds when active development has been completed. We will support older releases on the standard channel for one year after release, just like our current on-premises releases.

The Standard channel requires internet access. Due to the dynamic nature of the URLs accessed, we are unable to provide you with a comprehensive list. If you need Jama to remain isolated from the internet or have filtered access to the internet, please consider our Airgap solution.

How to Choose the Best Option
Both channels have these characteristics:

  • Fully tested on all supported platforms.
  • You can upgrade whenever you like — you can skip releases and are never forced to upgrade.
  • You can deploy any release to a QA environment and validate it before you deploy it.
  • Critical security patches and high severity defect fixes will be available to both channels as quickly as possible.

 
The Express channel is closest to our SaaS offering. Choose Express if any of these describe your company:

  • You want access to all new features as soon as they are available.
  • You want access to all defect fixes each month.
  • You expect that you might want to upgrade more often than once or twice a year.
  • You'd like the option of participating in beta programs for new features so you can shape the design of those features.
  • You are able to validate updates to tools in less than a month.
  • You can connect your Jama server to the internet (directly or through a proxy) when you want to download Jama.

 
The Standard channel is closest to our legacy on-premises offering. Choose Standard if any of these describe your company:

  • You have a validation process for tools that takes more than one month to complete.
  • You don't want to think about each release. You'd rather only get notified once or twice a year about the big changes.
  • You would prefer to stay on an older, supported release most of the time.
  • You're willing to wait six months or more for most defect fixes and new features.
  • You cannot connect your Jama server to the Internet at all and need to transfer new versions of Jama using a USB stick or removable media. (We only package up Jama for air gap installations when we release to the Standard channel). 


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