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How To Re-Index Jama

By Janessa Olson posted 05-26-2016 20:00


If you have determined that you need to perform a full re-index, the steps below outline the proper process. 

1. Notify users prior to the re-index. 

  • As of Standard 8.1 and Express 8.2, Jama will go into a maintenance mode during a full re-index. Users will not be able to log in to Jama during this time. Users who are already logged in will receive a pop-up message informing them of the maintenance. Be sure to notify users prior to initiating a re-index.

  • In Jama versions 2015.1 - 2015.5, a proxy is required to block users' access. Jama cannot be restarted before indexing "Events" is complete. For more information,  see this article on our community
  • For Jama Version Express 8.0.2+, we highly recommend using a proxy server to block users' access during a full re-index. For more information on using a proxy, see the help guide.

2. Disable all integrations (such as JIRA, TFS, or the Jama Integration Hub). DWR, SOAP and REST API calls will be automatically blocked during the re-index.

3. Log in to the System Administration Root menu.

4. Click on the Index/Search tab.

5. Click on the Index Items button.

6. After the index is completed, re-enable integrations. If you used a proxy, you can disable it now.

#installation #administration