Jama Software uses Velocity templates
to generate email notifications for various events within the application. For on-premises administrators, it is possible to make limited modifications to these templates. Please note that each template is passed a specific set of variables (usually
things like sender and recipient names) for use within the template; it is not possible to add or modify any of these variables to contain more dynamic information. However, if you'd like to change or remove some of the static content in these notifications you are free to do so. We do not provide support for the customization of these templates
Effective Jama Software 8.1+, The ability to configure custom email templates has changed from previous versions*. The default templates are stored in: /data/config/mail/template_example
The contents of the template_example
directory are deleted and re-created on application startup, so content should not be edited in this folder. In order to use create modified templates, users need to take the following steps.
-Copy the template from /data/config/mail/template_example
and save as a new file, keeping the original name
-Save the template in /data/config/mail/template
. Keeping the original name intact is important because this is the only way Jama Software knows to override the default file.
-After editing the template, restart Jama Software.
*In Jama Software versions 2015.4 and prior, they are available in the [Tomcat home]/webapps/contour/WEB-INF/templates
folder. In 2015.5, the templates can be found in [Tomcat home]/webapps/contour/WEB-INF/classes/templates
The function of each template, along with any pertinent notes, is described in the attached file: vmtemplates__1_.xlsx