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How to View All of Your Organization's Support Tickets

By Kristina King posted 09-08-2015 15:06


It is possible to view all support tickets for the organization you work for, as well as subscribe to all ticket updates. This includes active tickets submitted by other users as well as closed requests.
1. First, log in to your Jama Software Support account.

2. Click on the Organization Requests tab on the right -- this view shows all of the tickets opened by or for your organization. If you do not see this tab, submit a ticket (or have a Named Support Contact do so on your behalf) to Support to ensure that the correct level of visibility has been granted to your account. Note that enabling visibility to tickets is an organizational setting, which allows any registered user in your company to be able to log in and view all tickets.
Zendesk navigation for issues 
3. To be CC'd on all of your organization's tickets and their updates, click the Follow button. 
how to Follow requests