Announcements

  • First Look: Jama Connect Performance Whitepaper!

    Read the paper which inspired our live web event, here is the link to watch the recording: Community Deep Dive Webinar

    Click the link below to read the supplemental whitepaper!
  • Docker Doomsday Issue: How to Mitigate

    See post below to discover what we have done to mitigate this issue for Jama users.
  • Announcing Jama Connect Risk Management Center

    New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:
  • Announcing Jama Connect Risk Management Center

    New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:
  • Announcing Jama Connect Risk Management Center

    New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:
  • Upcoming Atlassian Change!

    What does this mean for Jama Administrators? Check this blog link for more information:
  • Upcoming Atlassian Change!

    What does this mean for Jama Administrators? Check this blog link for more information:
  • Important Change for JIRA Cloud Authentication: Switch to API token

    Learn all about this new change, click the link below:
  • Mapping made much easier with Data Exchange 2.0

    Now easier to get your data moving with a new UI to map data from your ReqIF file to match your data in Jama Connect.
  • Data Exchange for Jama Software 2.0 released today

    You can find a link to the download, updated user guide and release notes in our new Services Practices section! Don't know about the Data Exchange, please contact your account manager to learn more.
  • Community maintenance this weekend

    Higher Logic, our community platform provider, will be performing infrastructure maintenance on Saturday, July 14. There may be brief downtime during the maintenance window, which will begin at 11 a.m. ET and end at approximately 3 a.m. ET.
  • Where did Best Practices go?

    To make navigating the community easier, we've been making some changes this year. The most recent action we've taken is to rename the Best Practices community Knowledge Base, since the primary use of that section is for articles. We have shifted existing discussions into other sections.
  • Jama Software support Independence Day holiday hours

    Happy Holidays! Jama US-based Support will be observing the Independence Day holiday on July 4th. and our offices will be closed. Our EU-based operations will continue with normal business hours of 7a-4p GMT + 1. If you are an Enterprise customer and experience a critical issue while our offices are closed, please contact us through our on-call process.
  • Did you recently purchase Test Runner licenses?

    If you recently purchased Test Runner licenses, take a look at this quick guide to setting them up in Jama Connect.
  • Update to User Guide

    With the release of Jama Connect 8.25, we deployed a new and improved user guide. Note that any links provided by Support in the past will now redirect to the guide's main page, so you will need to search for the content. If you have trouble finding anything, let us know.
  • Memorial Day holiday availability

    Jama US-based Support will be observing the Memorial Day holiday on May 28th and our offices will be closed. Our EU-based operations will continue with normal business hours of 7a-4p GMT + 1. If you are an Enterprise customer and experience a critical issue while our offices are closed, please contact us through our on-call process.
  • Jama Connect + Jama Analyze = Jama Product Development Platform

    We’re excited to announce several updates and enhancements to the Jama Product Development Platform.
  • EOL announcement for Jama 8.14.x

    As announced in February, 8.14.x no longer qualifies for full support. If you are using 8.14.x or older and need assistance, we will continue to support you at a best effort level.
  • NEW Attribute-Based Legacy ID Configuration

    Data Exchange latest release v1.4 is now available to download! This release allows users to select an attribute to act as a SPEC-OBJECT and/or SPECIFICATION legacy IDs instead of the default IDENTIFIER associated with each element type. Contact your Jama account manager to learn more. If you're all caught up, make sure to contact your account manager, who can assist you with obtaining an operator's license today!
  • New to Jama or bringing on new teams?

    Join Zeb and Kristina for the next customer webinar, Ask Jama: Best Practices for Implementing New Technologies, on Thursday, March 15. 

    Zeb will share tips for making sure that your rollout is smooth, ensure adoption and get value out of Jama or any new technology you implement. Following the presentation, join Kristina and Zeb for a lively Q&A. 
  • End of support for Jama 8.14.x

    As of March 31, 2018, we are reaching EOL for Jama 8.14.x. See Megan's post for more details.
  • Holiday Hours

    U.S.-based support will be closed on President's Day, February 19, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

    European support will be available Standard hours.
  • NEW Data Exchange with Batch functionality!

    Data Exchange v1.3 is now available to download! This latest release allows users to execute batch imports of ReqIF content, as well as batch exports from Jama. Contact your Jama account manager to obtain your operators license today.
  • Jama Software joins forces with OpsHub

    Jama Software has a new partner for integrations.
  • New Year holiday support update

    Jama Support will be observing the global holiday on Monday, January 1. Enterprise business hours will resume as usual on Monday, January 1 at 10 p.m. PST for Enterprise customers, and Tuesday, January 2 at 7 a.m. for our Standard customers.
  • New REST API Labs

    We're excited to make available some new REST API endpoints for our customers to try out. See Steve's post for information about what's available and why we decided to create Labs!
  • Data Exchange is now Available!

    The latest version of the Data Exchange is now available to download! Contact your Jama account manager to obtain your operators license today.
  • Curious about the new features in Jama 8?

    It's been a while since Jess and Kristina have hosted an Ask Jama, but they're excited to get back to it and answer any questions you have about what was released in 2017.
  • Jama Support Thanksgiving holiday closure

    Jama Support will be observing the US holiday Thursday, November 23 - Friday, November 24. Our US offices will be closed in observance of Thanksgiving, but support for our European, Asian and Australian customers will be available during European business hours.
  • Jama 8.22 is now available!

    Jama Software is excited to announce the release of 8.22 to the Express channel and to our hosted environment. Check out the Release Notes or our "What's New" video to learn more!
  • Curious how Jama's HTML cleaner works?

    We have changed the HTML cleaner in Jama Software's rich text editor to ensure tight security. @Jess wrote an article describing what you can expect.
  • Jama Software 8.20.1 Release

    Jama Software is excited to announce the release of 8.20.1 to both the Standard and Express channels. Check out the Release Notes or our "What's New" video to learn more!
  • EOL for legacy TFS and Rally Connectors

    Effective 2017/09/08, the legacy TFS and Rally connectors are no longer supported. See the below link for more details.
  • A note about Replicated for on-premises customers

    We recently discovered a defect (SOS-DEF-2086) that prevents complete support bundles from being generated in Replicated 2.10.3. We recommend avoiding the affected versions, and instead using a previous version. Instructions can be found in the following article.
  • Jama US support observing Labor Day hours

    U.S.-based support will be closed on Labor Day, September 4th, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

    European support will be available Standard hours.
  • Product Bulletin for late summer 2017

    Curious what Jama has in store for its upcoming release? Check out @Jess' Product Bulletin.
  • Webinar: Best Practices for Writing Requirements

    Want to improve your requirements writing process to unify your team and provide better visibility? Join Jama consultant Preston Mitchell on July 20 as he shares best practices in a webinar exclusively for Jama customers.
  • Changes to Atlassian Accounts may affect Jama/JIRA integrations

    If you use JIRA on the cloud, your integration may be affected.
  • New to the Release Notes & Announcements community?

    I have received feedback that our release details and announcements don't always get to users, so I have invited everyone to this community. Please update Settings to subscribe to daily or immediate notifications.
  • Jama 8.15.1 is now available

    Jama 8.15.1 is now available in Hosted & Express and 8.14.1 is now available in Standard (on-premises) channels.
  • How to make a feature request

    First, make sure to Join the Feature Requests community (to the left). Then, select Add next to Latest Discussion Posts below.
  • Jama 8.14 is now available through all channels!

    Jama 8.14 is now available in the Express and Standard (plus Airgap) channels.
  • Jama Support Holiday Hours

    U.S.-based support will be closed on President's Day, February 20, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

    European support will be available Standard hours.
  • Change to Jama Integration Hub (powered by Tasktop) support

    Jama is shifting support of the Integration Hub to Tasktop.
  • Interested in contributing to Jama's future user experience?

    Our Product and UX teams are eager to work with some of our customers on future design.
  • End of full support for Jama 2015.5

    After January 31, 2017 Jama 2015.2-2015.5 will move out of full support and into best effort support. Since the launch of 2015.5 Jama has released significant upgrades and features, as well as bug fixes and an improved upgrade process. Additionally, on-premises customers now have an option to receive releases every four weeks. To see all of the details please review the release notes. For more information about upgrading to the new Jama on-premises please review the documentation on the community, or contact your account manager.
  • Jama 8.10.1 now available!

    Jama 8.10.1 is now available for download in the Standard and Express channels.
  • Jama 8.10 brings updates to REST API

    With 8.10 we have added version endpoints and updated the REST library.
  • Critical Defect - Filter Selection Defect, workaround and corrective action plan

    Issue number: SOS-DEF-1429 – When executing a bulk action for a set of >50 items in a list view generated using the “Filter Items” side panel, items not included in the filter are also impacted by the
    action.  Bulk actions are performed from the actions control button above and to the right of the list view, and include: Edit, Reuse, Delete, Batch Transition, Convert to, Subscribe, and Subscribe Others.

     

    Summary: On October 24th, 2016, Jama found and confirmed a Critical defect in our software. When executing a bulk action for a set of >50 items in a list view generated using the “Filter Items” side panel, items not included in the filter are also impacted by the action.  For example, when executing a bulk delete action for set of items in a list view generated using the “Filter Items” side panel, and selecting a subset of those items for deletion, items not selected in the filter will also be deleted.  This defect is present in all 8.x versions of Jama.

     

    Analysis: On October 25th, per our bug triage process, the Critical defect was taken to Scrum of Scrums for assignment and research per Jama’s bug triage process.  The defect was analyzed to assign appropriate resources and timeline for resolution.

     

    Resolution: We are implementing code changes to enforce expected application behavior – when a bulk action Delete is initiated from list view with “select all” applied, Jama will respect all filters applied by the facet filter panel.  We are prioritizing corrective action for the Delete function specifically, as we believe this potential condition represents the most significant impact for users.  We intend to address the remaining bulk action controls in future Jama releases.

     

    Timing for release of resolution:

    Users can expect to receive this Delete action fix with the release of Jama 8.10, per the following schedule:

    ·       Hosted: 11/18 - 11/19/2016

    ·       On-premises Express deployment: 11/30/2016

    ·       On-premises Standard deployment: 11/30/2016

     

    Known workaround:  Ahead of this fix to avoid the issue, users can filter items using the advanced filters and perform a bulk action using that filter.  Alternatively, users can select items specifically rather than use the “select all” option from the list view when performing a bulk action.

     

    Steps to Reproduce:

    1.     Open a set containing many items, folders, and text items in list view.  It must contain more than one screen of items.

    2.     Filter the list to only show one kind of item (folder, text, etc.) where the filter’s result takes more than one visible page.

    3.     Select all items from the filtered list.

    4.     Select Actions/Delete.

     

    Results:

    All the set’s content is deleted.

     

    Expected Results:

    Only the filtered items should be deleted.

  • Changes coming to the Jama Software Community

    Hello Jama Community! I have some news to share about this site. We're going to switch community platforms this month. This is a positive for a few reasons: you will have a more full-featured text editor, the native ability to upload and share attachments, and ways to connect with other members. You will be able to subscribe to daily or weekly digests rather than all-or-nothing immediate notifications. Additionally, we're going to integrate our online training and success portal content into the community, so it will be a one-stop destination for all Jama learning needs.

    There will be a slight disruption, as you'll have to get used to the new way of navigating and complete a new profile. However, all of the content you have created will be loaded into the new community. You will be seeing invitations to sign up in a couple of weeks. Please let me know what you think of it; you an always send feedback to community@jamasoftware.com.

    I'll update you with more information about the switch soon!
  • Jama on-premises 2015.2-2015.5 End Of Support January 2017

    Jama on-premises has been upgraded with the launch of Jama 8.x. After January 31, 2017 Jama 2015.2-2015.5 will move out of full support and into best effort support. Since the launch of 2015.5 Jama has released significant upgrades and features, as well as bug fixes and an improved upgrade process. Additionally, on-premises customers now have an option to receive releases every four weeks. To see all of the details please review the release notes.

    For more information about upgrading to the new Jama on-premises please review the documentation on the community, or contact your account manager.
  • Updates to Hosted REST Throttling - October 6th, 2016

    * Update - We have rolled back the settings as they appear to be a bit too aggressive in queue management. I will continue to update this post as needed. *

    Just wanted to provide a heads up that we are making adjustments to our hosted throttling settings starting today. (Oct 6th, 2016)

    Things will continue to work as described in below linked article, we are just looking to address reports of 503 responses vs. the expected 429. We will be monitoring this closely over the upcoming weeks and make further adjustments as necessary.

    https://community.jamasoftware.com/blogs/steve-gotsch/2017/09/29/throttle-jama-restsoap-api-requests-80-and-above
  • Supported software questions: what database and browsers does your organization use or plan to use?

    Hi Jamasters!

    We've been talking about our plans for supporting particular databases and browsers, and I'm hoping you can help me out here. If your organization uses Microsoft products primarily, could you weigh in? (With as much or as little detail as you can!)

    -Is your organization using Edge, or do you have plans to use Edge? (Given we don't yet support it.) If the latter, what's the timeline?

    -If you are an on-premises customer, is your organization using SQL server for your Jama database? If so, which version? Do you have plans to use SQL 2016?

    -And while I'm asking questions: does your organization use the Health Report feature? If so, do you access it via email, or by navigating directly the Jama's admin section? 

    Thanks!
    Kristina
  • NoMagic?

    Hello!   We are very excited to announce a formal technical partnership with NoMagic, a model based systems engineering tool.   We are going to be presenting a formal press release next week and are looking for quotes from any existing Jama users out there who also currently use NoMagic.  If you are interested in sharing your feedback, please let me know and I will reach out to you privately.   Many thanks!
  • JIH 4.3.x End of Full Support Plan

    Hello Community!

    As many of you know, the Jama Integrations Hub (JIH) version 4.3 was released in September 2015 and 4.3.12 was released in December 2015. To align with Section 2 of our Maintenance and Support License Agreement, on October 11th, 2016, we will be ending full support for the JIH 4.3 and on December 11th, 2016 ending full support for the JIH 4.3.12, transitioning to limited or “best effort" support. To learn more about “best effort” support, check out our article entitled Full Support and Best Effort Support Defined. You can find the latest JIH version here. If you have questions about upgrading the JIH, log a ticket and we will be in touch soon.



    Thank you for your understanding and certainly let us know if you have any questions by replying to this post.
  • Labor Day holiday weekend hours for Jama Support

    U.S.-based support will be closed on Labor Day, September 5, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated on or between Friday, September 2 and Monday, September 5.

    European support will be available Standard hours.
  • Unplanned maintenance for US customers on Jama Cloud complete

    Jama's US servers are currently undergoing unplanned maintenance. We apologize for the inconvenience; there is no estimated time for the servers to be back up, but we are working on it right now. We will update this post when the maintenance has been completed.