Announcements

  • Improving Baselines, we need your feedback!

    Have an opinion? We would love to hear from you, please complete the survey in the link below:
  • Have questions about our REST API?

    Questions answered by Senior Product Manager, Jason Brown exclusively during our second YouTube Live Community Deep Dive! Sept 25th 7am PST.

    Click on the link below to comment and get your questions in early!
  • Recommendations for your Jama Instance From Our Professional Services!

    View in this document:
    1. What a “typical” usage profile of Jama Connect is.
    2. Performance matrix.
    3. Troubleshooting recommendations for performance risks.
  • First Look: Jama Connect Performance Whitepaper!

    Read the paper which inspired our live web event, here is the link to watch the recording: Community Deep Dive Webinar

    Click the link below to read the supplemental whitepaper!
  • Docker Doomsday Issue: How to Mitigate

    See post below to discover what we have done to mitigate this issue for Jama users.
  • Announcing Jama Connect Risk Management Center

    New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:
  • Announcing Jama Connect Risk Management Center

    New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:
  • Announcing Jama Connect Risk Management Center

    New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:
  • Upcoming Atlassian Change!

    What does this mean for Jama Administrators? Check this blog link for more information:
  • Upcoming Atlassian Change!

    What does this mean for Jama Administrators? Check this blog link for more information:
  • Important Change for JIRA Cloud Authentication: Switch to API token

    Learn all about this new change, click the link below:
  • Mapping made much easier with Data Exchange 2.0

    Now easier to get your data moving with a new UI to map data from your ReqIF file to match your data in Jama Connect.
  • Data Exchange for Jama Software 2.0 released today

    You can find a link to the download, updated user guide and release notes in our new Services Practices section! Don't know about the Data Exchange, please contact your account manager to learn more.
  • Community maintenance this weekend

    Higher Logic, our community platform provider, will be performing infrastructure maintenance on Saturday, July 14. There may be brief downtime during the maintenance window, which will begin at 11 a.m. ET and end at approximately 3 a.m. ET.
  • Where did Best Practices go?

    To make navigating the community easier, we've been making some changes this year. The most recent action we've taken is to rename the Best Practices community Knowledge Base, since the primary use of that section is for articles. We have shifted existing discussions into other sections.
  • Jama Software support Independence Day holiday hours

    Happy Holidays! Jama US-based Support will be observing the Independence Day holiday on July 4th. and our offices will be closed. Our EU-based operations will continue with normal business hours of 7a-4p GMT + 1. If you are an Enterprise customer and experience a critical issue while our offices are closed, please contact us through our on-call process.
  • Did you recently purchase Test Runner licenses?

    If you recently purchased Test Runner licenses, take a look at this quick guide to setting them up in Jama Connect.
  • Update to User Guide

    With the release of Jama Connect 8.25, we deployed a new and improved user guide. Note that any links provided by Support in the past will now redirect to the guide's main page, so you will need to search for the content. If you have trouble finding anything, let us know.
  • Memorial Day holiday availability

    Jama US-based Support will be observing the Memorial Day holiday on May 28th and our offices will be closed. Our EU-based operations will continue with normal business hours of 7a-4p GMT + 1. If you are an Enterprise customer and experience a critical issue while our offices are closed, please contact us through our on-call process.
  • EOL announcement for Jama 8.14.x

    As announced in February, 8.14.x no longer qualifies for full support. If you are using 8.14.x or older and need assistance, we will continue to support you at a best effort level.
  • NEW Attribute-Based Legacy ID Configuration

    Data Exchange latest release v1.4 is now available to download! This release allows users to select an attribute to act as a SPEC-OBJECT and/or SPECIFICATION legacy IDs instead of the default IDENTIFIER associated with each element type. Contact your Jama account manager to learn more. If you're all caught up, make sure to contact your account manager, who can assist you with obtaining an operator's license today!
  • New to Jama or bringing on new teams?

    Join Zeb and Kristina for the next customer webinar, Ask Jama: Best Practices for Implementing New Technologies, on Thursday, March 15. 

    Zeb will share tips for making sure that your rollout is smooth, ensure adoption and get value out of Jama or any new technology you implement. Following the presentation, join Kristina and Zeb for a lively Q&A. 
  • End of support for Jama 8.14.x

    As of March 31, 2018, we are reaching EOL for Jama 8.14.x. See Megan's post for more details.
  • Holiday Hours

    U.S.-based support will be closed on President's Day, February 19, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

    European support will be available Standard hours.
  • NEW Data Exchange with Batch functionality!

    Data Exchange v1.3 is now available to download! This latest release allows users to execute batch imports of ReqIF content, as well as batch exports from Jama. Contact your Jama account manager to obtain your operators license today.
  • Jama Software joins forces with OpsHub

    Jama Software has a new partner for integrations.
  • New Year holiday support update

    Jama Support will be observing the global holiday on Monday, January 1. Enterprise business hours will resume as usual on Monday, January 1 at 10 p.m. PST for Enterprise customers, and Tuesday, January 2 at 7 a.m. for our Standard customers.
  • New REST API Labs

    We're excited to make available some new REST API endpoints for our customers to try out. See Steve's post for information about what's available and why we decided to create Labs!
  • Data Exchange is now Available!

    The latest version of the Data Exchange is now available to download! Contact your Jama account manager to obtain your operators license today.
  • Curious about the new features in Jama 8?

    It's been a while since Jess and Kristina have hosted an Ask Jama, but they're excited to get back to it and answer any questions you have about what was released in 2017.
  • Jama Support Thanksgiving holiday closure

    Jama Support will be observing the US holiday Thursday, November 23 - Friday, November 24. Our US offices will be closed in observance of Thanksgiving, but support for our European, Asian and Australian customers will be available during European business hours.
  • Jama 8.22 is now available!

    Jama Software is excited to announce the release of 8.22 to the Express channel and to our hosted environment. Check out the Release Notes or our "What's New" video to learn more!
  • Curious how Jama's HTML cleaner works?

    We have changed the HTML cleaner in Jama Software's rich text editor to ensure tight security. @Jess wrote an article describing what you can expect.
  • Jama Software 8.20.1 Release

    Jama Software is excited to announce the release of 8.20.1 to both the Standard and Express channels. Check out the Release Notes or our "What's New" video to learn more!
  • EOL for legacy TFS and Rally Connectors

    Effective 2017/09/08, the legacy TFS and Rally connectors are no longer supported. See the below link for more details.
  • A note about Replicated for on-premises customers

    We recently discovered a defect (SOS-DEF-2086) that prevents complete support bundles from being generated in Replicated 2.10.3. We recommend avoiding the affected versions, and instead using a previous version. Instructions can be found in the following article.
  • Jama US support observing Labor Day hours

    U.S.-based support will be closed on Labor Day, September 4th, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

    European support will be available Standard hours.
  • Product Bulletin for late summer 2017

    Curious what Jama has in store for its upcoming release? Check out @Jess' Product Bulletin.
  • Webinar: Best Practices for Writing Requirements

    Want to improve your requirements writing process to unify your team and provide better visibility? Join Jama consultant Preston Mitchell on July 20 as he shares best practices in a webinar exclusively for Jama customers.
  • Changes to Atlassian Accounts may affect Jama/JIRA integrations

    If you use JIRA on the cloud, your integration may be affected.
  • New to the Release Notes & Announcements community?

    I have received feedback that our release details and announcements don't always get to users, so I have invited everyone to this community. Please update Settings to subscribe to daily or immediate notifications.
  • Jama 8.15.1 is now available

    Jama 8.15.1 is now available in Hosted & Express and 8.14.1 is now available in Standard (on-premises) channels.
  • How to make a feature request

    First, make sure to Join the Feature Requests community (to the left). Then, select Add next to Latest Discussion Posts below.
  • Jama 8.14 is now available through all channels!

    Jama 8.14 is now available in the Express and Standard (plus Airgap) channels.
  • Jama Support Holiday Hours

    U.S.-based support will be closed on President's Day, February 20, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

    European support will be available Standard hours.
  • Change to Jama Integration Hub (powered by Tasktop) support

    Jama is shifting support of the Integration Hub to Tasktop.
  • Interested in contributing to Jama's future user experience?

    Our Product and UX teams are eager to work with some of our customers on future design.
  • End of full support for Jama 2015.5

    After January 31, 2017 Jama 2015.2-2015.5 will move out of full support and into best effort support. Since the launch of 2015.5 Jama has released significant upgrades and features, as well as bug fixes and an improved upgrade process. Additionally, on-premises customers now have an option to receive releases every four weeks. To see all of the details please review the release notes. For more information about upgrading to the new Jama on-premises please review the documentation on the community, or contact your account manager.
  • Jama 8.10.1 now available!

    Jama 8.10.1 is now available for download in the Standard and Express channels.