Announcements

We have been busy getting these new Community badges ready! An initiative set in motion due to the overwhelming amount of "helpers" and "collaborators" we have in our Jama Community. 

We are ready to catch you at your best! See this article to get the details.

We want to have face-to-face conversations and hear direct feedback from our most valuable collaborators; our customers.

Take a moment to introduce yourself by posting a picture and writing a Bio in your profile! Click on the arrow in the right hand upper corner and click into "My Profile".

Click below for issue and known workarounds.

This release adds the ability to import and export from any location in a project, improves interoperability with tools like IBM DOORS, enhances ease of use in core workflows and sees an order of magnitude improvements in application performance.

This weekend we deployed a fix to the cloud for the Chrome update that caused the Stream to be unavailable to some users.

Customers hosting Jama Connect on their own servers can contact Jama support for a workaround that will enable the Stream to function as expected.

The latest update to the Chrome browser, 79.0.3945.79, may render the comment stream inaccessible to users. We recommend not updating to the latest Chrome, and using FireFox or Internet Explorer if affected. This issue impacts Chrome and Chromium-based Edge browsers. We are actively investigating the impact of this issue and a path to resolution.

Now available with some exciting new enhancements across the platform!

We are excited to provide you new resources to help you navigate our updated Review Center!

Please join us at our second-annual user conference, JamaCon Europe, taking place on December 5th in Amsterdam, The Netherlands. This one-day event will be packed with prominent guest speakers, hands-on workshops, user group discussions, and networking. Check out the agenda and register here.

Have an opinion? We would love to hear from you, please complete the survey in the link below:

Questions answered by Senior Product Manager, Jason Brown exclusively during our second YouTube Live Community Deep Dive! Sept 25th 7am PST.

Click on the link below to comment and get your questions in early!

View in this document:

1. What a “typical” usage profile of Jama Connect is.
2. Performance matrix.
3. Troubleshooting recommendations for performance risks.

Read the paper which inspired our live web event, here is the link to watch the recording: Community Deep Dive Webinar! 

Click the link below to read the supplemental whitepaper!

See post below to discover what we have done to mitigate this issue for Jama users.

New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:

New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:

New investment in the Jama Connect platform to help you improve collaboration in your development process and better mitigate risk. See article below for more details on our new Risk Management Center:

What does this mean for Jama Administrators? Check this blog link for more information:

What does this mean for Jama Administrators? Check this blog link for more information:

Learn all about this new change, click the link below:

Now easier to get your data moving with a new UI to map data from your ReqIF file to match your data in Jama Connect.

You can find a link to the download, updated user guide and release notes in our new Services Practices section! Don't know about the Data Exchange, please contact your account manager to learn more.

Higher Logic, our community platform provider, will be performing infrastructure maintenance on Saturday, July 14. There may be brief downtime during the maintenance window, which will begin at 11 a.m. ET and end at approximately 3 a.m. ET.

To make navigating the community easier, we've been making some changes this year. The most recent action we've taken is to rename the Best Practices community Knowledge Base, since the primary use of that section is for articles. We have shifted existing discussions into other sections.

Happy Holidays! Jama US-based Support will be observing the Independence Day holiday on July 4th. and our offices will be closed. Our EU-based operations will continue with normal business hours of 7a-4p GMT + 1. If you are an Enterprise customer and experience a critical issue while our offices are closed, please contact us through our on-call process.

If you recently purchased Test Runner licenses, take a look at this quick guide to setting them up in Jama Connect.

With the release of Jama Connect 8.25, we deployed a new and improved user guide. Note that any links provided by Support in the past will now redirect to the guide's main page, so you will need to search for the content. If you have trouble finding anything, let us know.

Jama US-based Support will be observing the Memorial Day holiday on May 28th and our offices will be closed. Our EU-based operations will continue with normal business hours of 7a-4p GMT + 1. If you are an Enterprise customer and experience a critical issue while our offices are closed, please contact us through our on-call process.

As announced in February, 8.14.x no longer qualifies for full support. If you are using 8.14.x or older and need assistance, we will continue to support you at a best effort level.

Data Exchange latest release v1.4 is now available to download! This release allows users to select an attribute to act as a SPEC-OBJECT and/or SPECIFICATION legacy IDs instead of the default IDENTIFIER associated with each element type. Contact your Jama account manager to learn more. If you're all caught up, make sure to contact your account manager, who can assist you with obtaining an operator's license today!

Join Zeb and Kristina for the next customer webinar, Ask Jama: Best Practices for Implementing New Technologies, on Thursday, March 15. 

Zeb will share tips for making sure that your rollout is smooth, ensure adoption and get value out of Jama or any new technology you implement. Following the presentation, join Kristina and Zeb for a lively Q&A. 

As of March 31, 2018, we are reaching EOL for Jama 8.14.x. See Megan's post for more details.

U.S.-based support will be closed on President's Day, February 19, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

European support will be available Standard hours.

Data Exchange v1.3 is now available to download! This latest release allows users to execute batch imports of ReqIF content, as well as batch exports from Jama. Contact your Jama account manager to obtain your operators license today.

Jama Software has a new partner for integrations.

Jama Support will be observing the global holiday on Monday, January 1. Enterprise business hours will resume as usual on Monday, January 1 at 10 p.m. PST for Enterprise customers, and Tuesday, January 2 at 7 a.m. for our Standard customers.

We're excited to make available some new REST API endpoints for our customers to try out. See Steve's post for information about what's available and why we decided to create Labs!

The latest version of the Data Exchange is now available to download! Contact your Jama account manager to obtain your operators license today.

It's been a while since Jess and Kristina have hosted an Ask Jama, but they're excited to get back to it and answer any questions you have about what was released in 2017.

Jama Support will be observing the US holiday Thursday, November 23 - Friday, November 24. Our US offices will be closed in observance of Thanksgiving, but support for our European, Asian and Australian customers will be available during European business hours.

Jama Software is excited to announce the release of 8.22 to the Express channel and to our hosted environment. Check out the Release Notes or our "What's New" video to learn more!

We have changed the HTML cleaner in Jama Software's rich text editor to ensure tight security. @Jess wrote an article describing what you can expect.

Jama Software is excited to announce the release of 8.20.1 to both the Standard and Express channels. Check out the Release Notes or our "What's New" video to learn more!

Effective 2017/09/08, the legacy TFS and Rally connectors are no longer supported. See the below link for more details.

We recently discovered a defect (SOS-DEF-2086) that prevents complete support bundles from being generated in Replicated 2.10.3. We recommend avoiding the affected versions, and instead using a previous version. Instructions can be found in the following article.

U.S.-based support will be closed on Labor Day, September 4th, from 7am Pacific - 11pm Pacific. Note that the community will not be moderated.

European support will be available Standard hours.