Articles

SAML SSO Updates for Hosted Customers - Action Required

By Steve posted 8 days ago
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Jama Software is announcing an update to the Jama Software SAML SSO offering. We’ve made several improvements, including SHA256 support and the addition of regional options for Europe and Australia. A configuration update to your IdP will be required. Our support group will be available to schedule a migration for your SAML integration starting September 20th, 2017 . You will need to schedule a window prior to November 15th, 2017 . Depending on your IdP, you should expect a brief window where your Jama users will not be able to login. We will be migrating the metadata from your IdP to the new service. During your scheduled migration, our support team ...
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New Test Runner App Enables Testing On The Go

By Iman posted 9 days ago
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Jama Software is committed to our mission of helping customers bring their innovations to market faster, and with our reliable   REST API   we are doing just that. From custom data integrations to ETL tools, REST has proven to be an invaluable asset utilized by many of our customers. REST has also lead to some innovations for Jama. In 2016, we worked with students from Portland State University (PSU) in the   Capstone Program   to develop a trace visualization tool:   OverView . Today, we are thrilled to announce our latest collaboration with this year’s PSU Capstone students, who developed the very first iOS mobile application that works with Jama, ...
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WIRIS Equations Editor

By Jess posted 17 days ago
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The building of complex products isn't just about writing the right requirements; it's also about demonstrating correct implementation of those requirements in the product. Until now, this implementation information lived outside of Jama Software, often in siloed documents. In 8.20, we've partnered with WIRIS to introduce the WIRIS Equations Editor. The WIRIS Equations Editor is a visual editor that allows insertion of mathematical and chemical formulas into the rich-text editor. Equations are created either by selecting by icon, or through handwriting. The WIRIS Editor renders an equation by connecting to WIRIS' cloud. After connection, the image ...
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Jama 8.20 and Replicated and Docker

By Kristina posted 18 days ago
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If you have upgraded an on-premises environment to Jama 8.x, you know that our new deployment model relies on Docker and Replicated .  Typically we regression test with the latest version of Replicated and recommend customers update Replicated accordingly. However, for Jama’s latest on-premises release, 8.20, we encountered some possible issues with pulling Docker 17.06. There is a defect (SOS-DEF-2086*) with Replicated that results in not all logs populating in the support bundle. If your organization updates Replicated separately from Jama, please refrain from updating to versions greater than Replicated 2.9.3 and Docker 17.03. If your organization employs ...
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Attachments Attachments Attachments!

By Iman posted 25 days ago
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What are Attachments? Jama is designed to allow for great flexibility of content, making it the ultimate definition of a system of record. While many of our customers are busy tapping away at the keyboard, they are often associating their content with documents, images, graphs, tables, equations, and so much more. External documents and images are referred to as attachments in Jama.   Uploading Attachments via REST API There are two main ways to utilize attachments in Jama: Attach a file to an item Embed a clickable link to an attachment within an item's text   Adding an Attachment to a Jama Item Attachments can ...
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How to use Round Trip

By Janessa posted 08-17-2017
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The Round-Trip feature is designed to conduct mass editing of multiple items in Jama. It is important to keep in mind that this feature is exclusive to Excel documents only.   This is done so by exporting the desired items to an Excel Document, making the desired changes offline, and importing the edited document back into Jama, where you will see the updated changes to the items. Step 1: Selecting and Exporting Items for Round-trip In this example, we will be using test cases. While in List View, select the files you wish to export for Round Trip. You can select multiple items by holding the Ctrl button while clicking on the items you need. Go to the ...
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How to avoid and work around illegal control characters in Jama

By Carmen posted 08-02-2017
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Due to a bug affecting Jama versions before 8.0—SOS-DEF-773—it was possible to add unicode characters through imports or copying-and-pasting content from other systems/tools. These characters are now automatically stripped during Jama imports and saving items, though previously added characters may still be present in any instance. They won’t be causing any errors since Jama is able to handle them. However, issues may arise when placing data into XML, since XML parsing libraries can't handle these characters. Exports or integrations are examples of features that might be affected by this. All the control characters can be searched using an ASCII table such  ...
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Product Bulletin: Look Ahead - Late Summer 2017

By Jess posted 07-20-2017
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At Jama Software, the summer’s biggest event doesn’t occur on August 21st, when, just to our south, we experience a total solar eclipse. Instead, we’re looking at early September, when we deliver our next release to our Standard channel. The Standard release is the opportunity for everyone, even those in regulated environments, to receive the updates we work on all year. These twice-yearly releases bring a flurry of activity as we look to wow all our customers. Before we talk about what’s coming, let’s take a look at what happened since we last talked . Early Summer Updates We continued our focus on improving your ability to consume and act on information. ...
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Updated Review Center Comments Report

By Shawnna posted 07-10-2017
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The Review Center Comments Report has been updated to include correct sorting of the comments. The MySQL and MS SQL versions have both been updated and will work with Jama versions 2015.5 through 8.x. You can find this report on Jama Software's Github .
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Better Focus in Review Center

By Robin posted 06-26-2017
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Reviewing documents digitally is a major step toward working faster. Reviewing documents digitally with minimal friction between each stage, from draft to reviewed to signed off, is the next level of digital transformation that Jama is working to achieve for product development this year.   Here's what's coming to Review Center: First up is the ability to see all changes inline in the new Compare Mode in Review Center . This decreases the number of clicks needed, and can give you a sense of how much has changed in a glance. Also coming is the ability to compare the latest revision to any past revision of the review. This will come in handy ...
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Jama 8 Installation and Upgrade Troubleshooting Tips

By Jamal posted 06-08-2017
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If you encounter issues installing or upgrading Jama 8, walk through the checklist below before submitting a support ticket . Many of the issues that our customers have reported while installing Jama 8 have been due to one (or more) of the following.   Does the Jama application server meet the specifications for Jama 8? Is Jama configured behind a proxy? Is a firewall blocking the communication between Jama’s containers and the server? Is the Jama server connecting with the database? Have you changed the Jama server IP address? Are you pointing an existing Jama 8 environment to a new database? Are all Replicated ...
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Atlassian Account changes may affect Jama/JIRA integration

By Steve posted 06-01-2017
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Atlassian has made some changes to account verification with JIRA that may cause a sync with Jama to stop. This will affect some users of the JIRA Cloud, but not those who host their own JIRA instance. Users will need to go through Atlassian’s account change and verification process with the user setup for the integration if they appear to be affected. This can be done via https://id.atlassian.com/; users should log in with their JIRA user utilized for the sync. You may be required to change the JIRA password  because Atlassian consolidated all their user accounts to be unique per email. Once you go through this process, you should be able to sync Jama with ...
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Clearing Picklist and Multiselect Fields with the REST API

By Abby posted 05-23-2017
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Picklists and multiselect fields, like all other Jama Software item types, can be updated via the REST API. Updating an item via the REST API is done by sending a PUT request. PUT requests update the fields of an item with new values. When submitting a PUT request, it is important to send the values of all the fields you intend to leave the same as well as the fields whose values you are changing. To get all the field values for an item, send a GET request. The behavior of a PUT request may appear unintuitive at first, but the reason for this design decision is to make PUTs more useful. While sending a new value for a field updates the content of that field, ...
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Product Bulletin: Look Ahead - Early Summer 2017

By Jess posted 05-22-2017
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Every eight weeks, Jama Software’s product development team reviews the work in our engineering backlog.  We use this opportunity to align our immediate development efforts with our longer-term strategic initiatives, as well as adapt in real-time to dynamic market and customer requirements.   This planning cycle, we are focused on improving your ability to consume information. We want to ensure you can easily process data so you can make the right decisions at the right time and pick up easily where you left off. Recently, our user experience team completed research on the places where you consume and analyze information most often: Review Center ...
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Update on Planned 8.16 Release

By Jess posted 05-19-2017
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Jama Software’s top priority is to provide the best possible experience for customers. This week, we discovered a last-minute issue that could impact our customers. Even with the best efforts of our Engineering and Product teams, it was not resolved in time for our 8.16 release. After considering all options, we made the decision today to cancel the 8.16 release. We apologize for any inconvenience caused by this change to the plan. All updates from 8.16 will be rolled into the 8.17 release, expected in Jun
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Self-Service OAuth Coming to Hosted Customers with Jama 8.17

By Jeremy posted 05-18-2017
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We've recently updated the documentation at http://dev.jamasoftware.com/rest#auth  to include the new Self-Service OAuth flow that we're adding with the upcoming Jama 8.17 release. This upcoming feature will allow any hosted Jama customer to create and manage OAuth client credentials for use with the Jama REST API. Please be aware that you won't see the Set API Credentials button on your User Profile screen until Jama 8.17 is deployed to your hosted instance.
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Rally Connector FAQ

By Abby posted 05-03-2017
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Rally Connector FAQ (Questions expand on click) Expand All Collapse All I can’t see the Rally Connector. Q: I don't see the Rally Connector in the Admin view. A: The Rally Connector requires an additional license to be activated. Please contact sales@jamasoftware.com to request a trial or to purchase. Why aren’t items syncing from Jama Software to Rally? Q: I added items in Jama Software, why are they not showing up in Rally? A: Check the connector settings to ensure that your new items conform to any search query that may have been applied. Next check that ...
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Review Center FAQ

By Jamal posted 05-03-2017
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Review Center FAQ (Questions expand on click) Expand All Collapse All Review Roles Q: What are the different roles within a review? A: There are three roles within a review: Moderator – creates and manages a review. Reviewer – can participate in a review to provide feedback, a reviewer’s feedback is optional and doesn’t include approval to complete the review. pprover – a reviewer with the added authority to approve/reject items – usually applies to managers, project owners and/or customers who need to sign-off on requirements before development starts. Electronic signature is an ...
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JIRA Connector FAQ

By Dana posted 05-02-2017
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JIRA Connector FAQ (Questions expand on click) Expand All Collapse All I don’t even see the “JIRA Connector” in the Administration view? Q: I don't see the JIRA Connector. A: The current JIRA Connector requires an additional license to be activated. Please contact sales@jamasoftware.com to request a trial or to purchase. I added items in JIRA/Jama why are they not in Jama/JIRA? Q: I went to check the other system and my new Items were not there. A: Check the JIRA Connector Set settings to see that both synchronization directions are configured and that your ...
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EA Connector FAQ

By Justin posted 05-02-2017
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EA Connector FAQ (Questions expand on click) Expand All Collapse All The Jama EA Connector and 3rd party application support Q: The Jama EA Connector is able to connect successfully but I'm having trouble importing or synchronizing after using SVN with EA. A: The Jama EA Connector was designed and intended for use with the EA core product. When configuring EA to utilize 3rd party integrations such as SVN or utilizing EA with an external database, the Connector may not work as intended. If you have specific questions or concerns about using 3rd party integrations with EA and the Jama EA Connector, please ...
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