Articles

Jama Connect 8.49.4 Hotfix Standard

By Chloe posted 9 days ago
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Release date US: 2021/02/22 Release date AU/EU: 2021/02/22 Improved handling of large datasets in ElasticSearch This release includes a configuration change that paginates ElasticSearch results, eliminating the potential for a SocketTimeoutException. Embedded filters continue to be limited to a maximum of one million results.     Velocity logging enhancement Debugging custom Velocity reports can be difficult and time consuming. To help alleviate these challenges, this release adds logging information to contour.log from the Velocity LogTool.    Sample:   ## sets a variable x to some value and then logs a message that includes the variable ...
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Jama Connect 8.56.3 Hotfix Standard

By Chloe posted 9 days ago
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Release date US: 2021/02/22 Release date AU/EU: 2021/02/22 Improved handling of large datasets in ElasticSearch This release includes a configuration change that paginates ElasticSearch results, eliminating the potential for a SocketTimeoutException. Embedded filters continue to be limited to a maximum of one million results.    Improvements to filters with multiple queries  This release resolves an issue where filters with multiple queries that include "All Item Types" produced incorrect filter results in the Preview List.    Velocity logging enhancement Debugging custom Velocity reports can be difficult and time consuming. To help alleviate ...
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Ask Jama Webinar: Ask Us Anything – That’s right, anything, about Jama Connect

By Kristina posted 14 days ago
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Do you have a pressing question about Jama Connect capabilities, or are you unsure if you’re using the platform in the best possible way? Now’s your chance to ask! In this webinar, we’ll start the session with a quick overview of Jama Software’s Support and Community resources and then spend the rest of the session answering all questions you may have about Jama Connect. Join our Jama experts on Wednesday March 10 at 8 a.m. PT | 5 p.m. CET. If you’re planning to attend, please share your questions in advance to make sure our experts will cover it! You can either comment this post or complete the open question tab at the end of the registration form. Registration ...
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Exporting an Instance's Data

By Godiva posted 14 days ago
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Exporting an Instance's Data This document is intended to explain the various options of getting your information outside of Jama's software. If you're simply looking to preserve the history of your data and don't need to store it anywhere outside of Jama, Baselines and Duplicate Projects would be good to look into. If you'd only like to share information with colleagues who are not already Jama users, the Community article License Types and Best Practices goes into short detail about inviting users into Jama Connect. Please note that the limitations of inviting colleagues will vary depending on your company's authentication setup and your instance's ...
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Jama Connect - FMEA Framework for Medical Device Development

By Decoteau posted 20 days ago
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Failure Mode and Effects Analysis (FMEA) is one of the most used methodologies for quality and reliability and is an effective tool for assessing fault failures, root cause analysis, and failure modes. FMEA is a highly valuable tool to guide the process of development and is required by various industry standards and regulations. An important quality assurance function is assessing risk for the critical characteristics of a medical device, throughout its life cycle. This is true for any medical device where compliance is required with either the US FDA, EU, or the ISO-14791 quality standard. FMEA provides a way to assess points of failure in a specific design, ...
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How Support determines severity in tickets

By Kristina posted 20 days ago
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In order to streamline the triaging of tickets as they come in, the ticket form contains a Severity field. A Support engineer will select this value once he or she has assessed the situation given the information in the ticket. When we ask ourselves, "What is the severity of this issue?," we will look to the following definitions: Severity    Definition 1                 Jama is down or significantly reduced in a production environment 2                Impaired functionality of a major feature or function in a production environment 3                Problems with Jama running in a non-production environment, functional/general use questions and non-business ...
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Jama Connect 8.59 Cloud Release Notes

By Chloe posted 22 days ago
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Release date US: 2021/02/12 Release date AU/EMEA: 2021/02/13 Admin activity history improvements The Project admin panel now includes added administrative activities filtered by project.    New audit activities available at project level The Project admin activity stream includes actions from these tabs:    Tab Available information Settings Changes in version items; maximum number of items displayed in the Explorer Tree; where to save test run defects.  Item Types Item types that transition from visible to hidden and from hidden to visible.  Release List What was added, edited, deleted, archived, ...
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Change to support process for OpsHub customers

By Kristina posted 27 days ago
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Many customers use OpsHub for integrating other tools with Jama Connect. We've found that in many cases your questions are quite advanced and best addressed by OpsHub directly. As a result, we're streamlining our OpsHub integrations support process. Starting  Monday, February 8, 2021  all support for OpsHub will be handled by OpsHub directly. You will receive an invitation directly from OpsHub to register for their help portal. If you have a new OpsHub question or issue, complete registration for an OpsHub Service Now account and create a ticket .     If you have an open ticket with Jama Support regarding OpsHub, no need to take any action. ...
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Coming Soon: Changes to Review Workflows

By Julie posted 30 days ago
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Coming soon — Changes to review workflows In an upcoming release, the Review center will include templates for Approval and Peer reviews. This change provides a new way to transition items when an approver finalizes a review. By adding templates, we streamline the review configuration workflow to ensure reviews are up to date and compliant.     The   Add review status workflow   option will be replaced with   Approval and Peer review templates .  To use this feature, organization administrators must enable an Approval review in Review center settings.  Once enabled, select  Organization | Workflow , then select the items you want to transition ...
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Jama Connect 8.58 Release Notes

By Kristina posted 01-13-2021
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Release date US: 2021/01/15 Release date EU/AU: 2020/01/16 A new look for Stream comments This release introduces a new interface design for Stream comments. You can see the new look when you add, resolve, or reply to a Stream comment.   Improvements include: Layout and consistency with the rest of the application New user avatar design in all commenting views Better user experience for resolving comments with open actions Database traffic management improvements This release includes improvements to database traffic management, which reduces the impact of traffic spikes from users.   Resolved Issues ID Description ...
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Jama Support Bundle: How do I get it, what's in it and which logs should I care about?

By Decoteau posted 12-31-2020
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Introduction This document is a companion piece to the  Gathering Empirical Data for Troubleshooting  article. The support bundle, a feature available in versions of Jama 8.0 +, is a simple way for a customer to create a comprehensive set of information for troubleshooting purposes. A support bundle includes all of the logs we'd traditionally ask for in support. It also includes logs for Docker and Replicated, detailed system information and all of the configuration and environment variables in use in a customer's environment. Generating a support bundle A support bundle can be generated in one of two ways: using the Replicated web portal ...
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Help Jama enhance our Connect dashboards!

By Chloe posted 12-28-2020
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Greetings from the Jama Product Design team ! We are in the early stages of a new research project around Jama Connect dashboards and are looking for some quick insights from members of our customers. If you have a few minutes, you can take this short survey to help get us started. As we continue to develop our ideas, we may reach out to follow up with further discussions. If you are not currently enrolled in our Jama User Research Group and would like to participate directly in future research projects, please sign up here . We appreciate your time -- your feedback helps build a better Jama. If you have any questions, please email Chloe at ...
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Jama Connect 8.57 Cloud Release Notes

By Chloe posted 12-16-2020
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Release date US: 2020/12/18 Release date EU/AU: 2020/12/19 Configurable date formats  Organization administrators can now configure the date format from the Organization Details page. The default setting is   month/day/year , but can be changed to   year/month/day   or   day/month/year   as needed. Redesign of Reviews and Stream commenting  This release introduces a new interface design and layout when you make comments in Reviews and the Stream.   Updates to Stream Introduces a new "agree" interaction, so you can agree or like Stream comments by selecting the thumbs up icon.  Displays a new interface layout and updated color ...
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Jama Connect 8.56.2 Hotfix Standard

By Chloe posted 12-02-2020
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Release date AU/US/EMEA: 2020/12/02   In addition to the issues noted below, this patch release resolves an issue with backup and restore specifically on Microsoft SQL Server that was previously referenced on the   Jama User Community .   Resolved issues ID Resolution SOS-DEF-4910 Equations are now editable if the equation is center aligned.   SOS-DEF-5108 Date and time stamps in Review Center comments are showing correct date values when using d/m/y format.     Notes for installation and upgrades using the provided installation script (recommended): Run 'curl' command to install using the provided ...
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Jama Connect 8.49.3 Hotfix Standard

By Chloe posted 12-02-2020
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Release date AU/US/EMEA: 2020/12/02 This patch release resolves an issue with backup and restore specifically on Microsoft SQL Server.  The release also simplifies installation by eliminating the manual step of setting docker0 as the private address.    Notes for installation and upgrades using the provided installation script (recommended): Run 'curl' command to install using the provided install script: curl -sSL "https://get.replicated.com/docker?replicated_tag=2.48.0&replicated_ui_tag=2.48.0&replicated_operator_tag=2.48.0" | sudo bash -s no-auto Once script has finished running, navigate to the Admin Console and follow the ...
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Update for self-hosted customers using Jama Connect 8.56.1 on MS SQL server

By Jeremy posted 11-18-2020
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We’ve identified an issue that may impact customers using Jama Connect 8.56.1 with a Microsoft SQL Server database. If you need to backup and restore data, note the following: ·         Please  ONLY USE  the SQL Server proprietary backup and restore process ·         Do not use the .jama file or backup XML file methods of backing up and restoring data at this time ·         An upcoming Jama Connect 8.56.2 patch release will resolve this issue and allow the .jama file and backup XML file methods to be utilized again If you have backed up and restored your data using the .jama file or backup XML file methods onto the Jama Connect 8.56.1 version, please ...
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ReadMe for 8.49.1 and 8.49.2 installs

By Kristina posted 11-10-2020
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Note: the following article is irrelevant if you upgrade to 8.49.3 rather than the .1 or .2 patch. However, we are keeping this article up in case you run into one of these issues. The patches for Jama Connect Standard 8.49 introduced some security updates, so we recommend upgrading to 8.49.2 if you are on 8.49.0. (8.49.2 supplanted 8.49.1.) There are some special steps you need to take if Jama Connect is installed on a Red Hat environment, if you access Jama Connect via a proxy, or if you are using Jama Connect Standard Airgap. Note that if you are currently on 8.49.0 and plan to upgrade to 8.56.0 shortly, moving to 8.49.2 is not necessary.  Red Hat Docker ...
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Jama Connect 8.56.1 Standard Release Notes

By Chloe posted 11-09-2020
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Release date AU: 2020/11/11 Release date US/EMEA: 2020/11/11 Baselines:  Improved usability, organization, and search The baseline header, List View, and Reading View were redesigned for a streamlined user experience.   Updates to baseline permissions Organization and project administrators can edit the name and description of a signed baseline.  List View now follows the same pattern as Project List View You can now add custom fields, sort, and drag and drop. To display the baselined and current versions in List View or Reading View, select the gear icon, then select ​ Current version ​ and ​ Version​​ . Preview item  now ...
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Supported Software for Jama Connect Standard 8.56

By Chloe posted 11-09-2020
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Browsers: Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama Connect. To prevent session issues, the application should be used in a single browser window.    Internet Explorer 11*  Edge Chromium Firefox** Firefox ESR  Google Chrome** Safari** *Note that IE is not supported with the Admin Console in on-premises installations of Jama 8.x using versions of Replicated < 2.4.0. **We will support versions released over the past 12 months.   Supported Word Processor and Spreadsheet Programs for Exports and Reports: ...
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Jama Connect 8.56 Cloud Release Notes

By Chloe posted 11-04-2020
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Release date AU: 2020/11/06 Release date US/EMEA: 2020/11/06   Increased security Jama Software has increased security for our Cloud customers. To protect users, we now offer virus scanning when you upload attachments.   Updates from customer feedback Admin Activity stream now includes the ability to refresh and resize. Out-of-the-box Excel exports, accessed from the Export menu, now support tags as an exportable field.  The ability to include the item path as a field on items is now visible in List View and Reading View. Test Run results field is now displayed in Reviews and Reading View. Administrators managing ...
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