Confirmation dialog for mass notification actions (eg. 10+ recipients)

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Victor Cheung
Victor Cheung Member, Data Exchange Posts: 90
edited October 2018 in
Hello,

We have had repeated incidents where new users inadvertently send out mass notifications (900+ users) during Jama item creation/editing because of the following reasons:
  1. they are new users (not fully comprehending the notification feature)
  2. the notification feature is selected by default for all new users
As a result, accidental notifications do occur from time to time and it creates a lot of confusion as people receive Jama notifications about something not relevant to them.

Having consulted with Jama support about this issue (i.e. mitigation options), Carmen has suggested a very sensible feature which we think would be greatly beneficial to all Jama clients:
  • For ad-hoc notifications (i.e. one-time notifications), if the recipient list amounts to more than X users (X should be a system configurable value), a confirmation window should appear that explicitly warns the user prior to completing the action and sending out the notifications.  Example message:  "You are about to notify 957 users of this action, are you sure? (Yes/Cancel)"
An additional suggestion we think would be beneficial is to make the initial default notification selection (for all new users) a system configurable option.  

Edit:  3rd suggestion:  Create a new configurable attribute for Jama user groups that allow/disallow the group to be used for notification purposes.  So for example, this attribute could be a toggle checkbox labelled "Allow for use in notifications", and if a user group does not have this checked, it would not appear on the notification dialog window in the user groups list of available groups.

Thanks for your consideration!








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victor
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victor

Comments

  • [Deleted User]
    [Deleted User] Posts: 29
    edited October 2018
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    image

    I think this is an excellent idea


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    ------Original Message------

    Hello,

    We have had repeated incidents where new users inadvertently send out mass notifications (900+ users) during Jama item creation/editing because of the following reasons:
    1. they are new users (not fully comprehending the notification feature)
    2. the notification feature is selected by default for all new users
    As a result, accidental notifications do occur from time to time and it creates a lot of confusion as people receive Jama notifications about something not relevant to them.

    Having consulted with Jama support about this issue (i.e. mitigation options), Carmen has suggested a very sensible feature which we think would be greatly beneficial to all Jama clients:
    • For ad-hoc notifications (i.e. one-time notifications), if the recipient list amounts to more than X users (X should be a system configurable value), a confirmation window should appear that explicitly warns the user prior to completing the action and sending out the notifications.  Example message:  "You are about to notify 957 users of this action, are you sure? (Yes/Cancel)"
    An additional suggestion we think would be beneficial is to make the initial default notification selection (for all new users) a system configurable option.  

    Thanks for your consideration!






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