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Edit stream template in Jama Stream notification email

  • 1.  Edit stream template in Jama Stream notification email

    Posted 05-26-2015 15:58
    Hi Jama Team,

    I am looking for an option to edit the Stream email template in Jama.
    We need to include some notification message to users while replying the stream mails, any help highly appreciated.

    Thanks and Regards
    Senthil Gopi


  • 2.  Re: Edit stream template in Jama Stream notification email

    Posted 05-26-2015 21:42
    Senthil, thanks for your patience; I had to check with my engineering team. Unfortunately the collaboration stream templates are not readily editable as other Jama email templates are.


  • 3.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 05-02-2017 16:32
    Has anything changed on this in the last 2 years or is this template still unaccessible? We are an on-premise installation running 2015.5. Thanks!

    ------------------------------
    Rebecca Tremain
    GEHA
    ------------------------------



  • 4.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 05-05-2017 18:50
    Hi Rebecca,

    This remains unchanged since 2015.5-the templates that are accessible can be found in this post.

    ------------------------------
    Kristina King
    Jama Software
    ------------------------------



  • 5.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-22-2019 15:26
    Hi Kristina,
    Any updates regarding the ability to update the Stream notification template?

    Thank you​

    ------------------------------
    Laura Cornelison
    System Administration
    Providence Health Plan
    Beaverton OR
    ------------------------------



  • 6.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-23-2019 12:29
    Laura:

    Thank you for checking in, no current updates; this has the same status as above.

    Best,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------



  • 7.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-24-2019 10:45
    Thank you Chloe for getting back to us quickly.  Can you provide any background on why this specific template is not editable?
    Thank you,​

    ------------------------------
    Laura Cornelison
    System Administration
    Providence Health Plan
    Beaverton OR
    ------------------------------



  • 8.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-28-2019 16:43
    Hi Laura:

    Sorry for the delay, I am afraid I was not able to dig up any information on why we designed this particular template to be un-editable. It could be as simple as we did not foresee the business case in our youth... I can see you have a use case for this, could you share? Perhaps we can come up with a workaround which utilizes other Jama functionality?

    Looking forward to hearing back,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------



  • 9.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-28-2019 17:59

    Our company deals with specific PHI (Protected Health Information) and to minimize the risk of a team member responding to a Jama email tickets with specific information our hopes were to update the template with a banner that reminded everyone to not include that within their response.  

     






  • 10.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-29-2019 12:22
    Edited by Chloe Elliott 01-29-2019 13:03
      |   view attached
    Laura:

    Thank you for your information. I took a closer look and found this list of VM templates which are editable, see uploaded file. There are some of the Collaborative stream templates that are available to edit, just not all. My thinking is, that you can put your message in "most" of the email templates and that this could possibly "drown out" the few situations where the email does not have your banner?

    You can look at this post to get more details about how to edit the email templates here.

    It should be noted that we do not provide direct support for the customization of these templates. And, I have been advised that any customizations you do will have to be reapplied after every time you restart the server.

    Best,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------

    Attachment(s)



  • 11.  RE: Re: Edit stream template in Jama Stream notification email

    Posted 01-29-2019 13:30

    Thank you for this information; we were able to utilize that document when we made edits to the subscription emails.

     

    I will inform our team regarding the outcome of this conversation and determine other avenues to minimize our identified risk.

     

    Thank you,