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login error on Tasktop for Jama sync

  • 1.  login error on Tasktop for Jama sync

    Posted 02-08-2017 08:04
    Problem: i am able to login on Tasktop for jama server for sync, but after few hours automatically getting login error. I have attached screen shot of error.OEEP78LBSjqnRiQcsKfu_3.png

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    Pravin
    Pitney Bowes
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  • 2.  RE: login error on Tasktop for Jama sync

    Posted 02-08-2017 13:02
    Pravin, it looks like your colleague Nadim submitted a ticket with Jama Support about this issue. He said it could be closed, as the issue was the DB was pointing to the wrong default DB in SQL. Is the issue occurring again?

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    Kristina King
    Jama Software
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  • 3.  RE: login error on Tasktop for Jama sync

    Posted 02-08-2017 22:52
    Hi Kristina,

    Thanks for earlier. this is different issue. As i told earlier, we are able to login sync task on Tasktop server.
    But, after some time connection getting loss and getting below error.

    Because of this sync task is getting stop on Tasktop, we can not login server every time and enter password.


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    Pravin
    Pitney Bowes
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  • 4.  RE: login error on Tasktop for Jama sync

    Posted 02-08-2017 13:20
    this is really not a logon, its 'authnetication' (error 401).

    seems Jama checks the ldap server on EVERY api call..  altho nothing (roles, etc) are stored in LDAP

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    Sam
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  • 5.  RE: login error on Tasktop for Jama sync

    Posted 02-08-2017 22:55
    Hi Sam,

    Thanks for earlier. We are able to login sync task on Tasktop server.
    But, after some time connection getting loss and getting given screen shot error.

    Because of this sync task is getting stop on Tasktop, we can not connect server every time and enter password fir authentication.
    Once it's authenticate it should store there.

    Thanks,
    Pravin


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    Pravin
    Pitney Bowes
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  • 6.  RE: login error on Tasktop for Jama sync

    Posted 02-09-2017 04:14
    Yes, I understand.. my utilities are facing the same problem. 

    This is an unfortunate side effect of a stateless/sessionless REST api.

    Each call is atomic, and the user must be authenticated each time..  this causes a message storm  (DoS attack) on the Authentication server.  

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    Sam
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  • 7.  RE: login error on Tasktop for Jama sync

    Posted 03-21-2017 01:48
    Is this issue resolved? We too are facing this issue. We have to memorize and keep checking again and again.
    Let me know if there is any workaround for this problem.

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    sindhu putta
    xilinx
    hyderabad
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  • 8.  RE: login error on Tasktop for Jama sync

    Posted 03-21-2017 08:48
    Hi Sindhu,

    I did not find a resolution for the problem listed above, as the issue itself wasn't clearly defined. (So I cannot say if a bug fix resolved the issue.) 
    We have recently shifted support over to Tasktop since they know the application better; I recommend contacting them directly by sending an email to support@tasktop.com.

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    Kristina King
    Jama Software
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