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How to sync two items without breaking existing syncs?

  • 1.  How to sync two items without breaking existing syncs?

    Posted 19 days ago
    Hi,
    we face the following challenge:
    We have items A and B that are synced with each other (i.e. they share the same globalID).
    There is an item C that we want to sync with A and B.
    When connecting C with A (through "Connect items" in the "Synced Items" widget) the sync from A to B is lost.
    The same happens when doing this directly through swagger (POST: /items/{id}/synceditems), although the description suggests that the item can be added to a pool of items.
    Is there any way how we can add an item to a set of synced items, withouth breaking their sync?
    Thank you
    Anna

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    Anna Henke
    MeVis BreastCare GmbH & Co. KG
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  • 2.  RE: How to sync two items without breaking existing syncs?

    Posted 18 days ago
    Hi Anna:

    Ok so A and B are synced. Lets assume in this scenario that:

    A has shared it's global ID with B.

    In order to add C to this established sync we are going to have to start at A and sync (its global ID) down to C. This will allow for A to share its global ID with both B and C.

    If C syncs up to A, then C is sharing its Global ID with A, which will essentially break its sync with B.

    Best,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
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  • 3.  RE: How to sync two items without breaking existing syncs?

    Posted 18 days ago
    Hi @Chloe,

    that is actually something we were not aware of (but which makes sense of course... now that we know ;-) ). Considering this I was able to sync C to A and B.
    So I think to fix our broken syncs we must not open the sync widget from the "broken" item, but of one of the correctly synced items and connect to the item with the broken sync from there. This will actually save us from some headaches - thank you!

    Anna


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    Anna Henke
    MeVis BreastCare GmbH & Co. KG
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  • 4.  RE: How to sync two items without breaking existing syncs?

    Posted 18 days ago
    Anna:

    Yay! Happy to prevent any extra headaches now-a-days.

    Best,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------