Hi Adithya,
Thank you for confirming that.
I was hoping to give you a happy Friday message, but it looks like the behavior you are reporting is a bug related to Filters/Search: After adding more than 20+ tags, the Tag Cloud does not update new tags count. I'm not sure if you've already tried this or how consistently effective this workaround is, but sometimes adding another item to an existing tag will update the tag count correctly.
This bug has been logged in our internal system with a link to this post and your organization associated to it. For your reference, the bug ID is SOS-DEF-2146. You can check future release notes for this ID to see if this bug has been fixed.
If you have any questions about our bug fixing process, I recommend reading this article in our community.
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Kimberly Embry
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Original Message:
Sent: 04-26-2018 16:50
From: Adithya Guttikonda
Subject: Tag shows zero items
Kimberly,
We do have over 20+ Tags in our instance.
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Adithya Guttikonda
Arkansas Department of Human Services
Original Message:
Sent: 04-26-2018 10:44
From: Kimberly Embry
Subject: Tag shows zero items
Hi Adithya,
Does your instance have over 20+ tags by chance?
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Kimberly Embry
Original Message:
Sent: 04-25-2018 15:43
From: Adithya Guttikonda
Subject: Tag shows zero items
Team,
We are version 8.20.1. We still see the same issue. How do we resolve this?
Also, when we use special characters in Tags, it is creating Tag and we are able to add the Tag to items. But when we click on the Tag it is not displaying the list of Items tied to the Tag.
For example, #ABC can be created and can be tied to items. But when we click on #ABC, it is not listing the items tied to it instead it is redirecting to the summary page of the project.
Thanks,
Adithya.
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Adithya Guttikonda
Arkansas Department of Human Services
Original Message:
Sent: 09-19-2017 16:23
From: Shabnam Jahromi
Subject: Tag shows zero items
SOS-DEF-581 is fixed in our latest on-premises release, 8.20.1. You can check the release notes.
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Shabnam Jahromi
Jama Software
Original Message:
Sent: 06-30-2017 14:07
From: Mike LastName
Subject: Tag shows zero items
Hi, just wanted to check if issue has been assigned to a release? We are on standard channel and would like to inform our customer if they'll see fix in Fall...hopefully not a year later in spring.
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Mike LastName
Intel Corporation
Original Message:
Sent: 05-08-2017 08:49
From: Ekaterina Kessner
Subject: Tag shows zero items
Hi,
this is a known Jama bug SOS-DEF-581.
Best regards
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/Ekaterina
Original Message:
Sent: 05-08-2017 05:39
From: Rajmohan Rajeswaran
Subject: Tag shows zero items
Tag shows zero items but list view shows 3 items. Screen shot attached.
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Rajmohan Rajeswaran Project Lead
Aura lights
Chennai
9940569954
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