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  • 1.  Tag shows zero items

    Posted 05-08-2017 02:39
    Tag shows zero items but list view shows 3 items. Screen shot attached.

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    Rajmohan Rajeswaran Project Lead
    Aura lights
    Chennai
    9940569954
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  • 2.  RE: Tag shows zero items
    Best Answer

    Posted 05-08-2017 05:49
    Hi,

    this is a known Jama bug SOS-DEF-581.

    Best regards

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    /Ekaterina
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  • 3.  RE: Tag shows zero items

    Posted 06-30-2017 11:08
    Hi, just wanted to check if issue has been assigned to a release? We are on standard channel and would like to inform our customer if they'll see fix in Fall...hopefully not a year later in spring.

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    Mike LastName
    Intel Corporation
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  • 4.  RE: Tag shows zero items

    Posted 09-19-2017 13:24
    SOS-DEF-581 is fixed in our latest on-premises release, 8.20.1. You can check the release notes.

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    Shabnam Jahromi
    Jama Software
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  • 5.  RE: Tag shows zero items

    Posted 04-25-2018 12:43
    Edited by Adithya 04-25-2018 12:49
    Team,

    We are version 8.20.1. We still see the same issue. How do we resolve this?

    Also, when we use special characters in Tags, it is creating Tag and we are able to add the Tag to items. But when we click on the Tag it is not displaying the list of Items tied to the Tag.

    For example, #ABC can be created and can be tied to items. But when we click on #ABC, it is not listing the items tied to it instead it is redirecting to the summary page of the project.

    Thanks,
    Adithya.

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    Adithya Guttikonda
    Arkansas Department of Human Services
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  • 6.  RE: Tag shows zero items

    Posted 04-26-2018 07:45
    Hi Adithya,

    Does your instance have over 20+ tags by chance?

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    Kimberly Embry
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  • 7.  RE: Tag shows zero items

    Posted 04-26-2018 13:51
    Kimberly,

    We do have over 20+ Tags in our instance.

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    Adithya Guttikonda
    Arkansas Department of Human Services
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  • 8.  RE: Tag shows zero items

    Posted 04-27-2018 10:47
    Hi Adithya,

    Thank you for confirming that.

    I was hoping to give you a happy Friday message, but it looks like the behavior you are reporting is a bug related to Filters/Search: After adding more than 20+ tags, the Tag Cloud does not update new tags count. I'm not sure if you've already tried this or how consistently effective this workaround is, but sometimes adding another item to an existing tag will update the tag count correctly. 

    This bug has been logged in our internal system with a link to this post and your organization associated to it. For your reference, the bug ID is SOS-DEF-2146. You can check future release notes for this ID to see if this bug has been fixed.

    If you have any questions about our bug fixing process, I recommend reading this article in our community.



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    Kimberly Embry
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