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Review Center Null Error

  • 1.  Review Center Null Error

    Posted 12-10-2018 04:22
    Hi I had a review center open for weeks but this morning I saw this TypeError about a null Tag.

    TypeError: Cannot read property 'tagName' of nullI cannot do anything with the review center now. It seems stuck.

    (I also tried rebooting the whole company's JAMA instance - Didn't fix it)

    Can someone from JAMA Support provide some suggestions?

    Regards,
    Ioannis

    ------------------------------
    Ioannis Margaris
    Mallinckrodt Pharmaceuticals Ireland LTD
    ------------------------------


  • 2.  RE: Review Center Null Error

    Posted 12-10-2018 16:03
    Ioannis:

    Hello, thank you for your questions in the Community. My suggestion is, next time you see this error in the Review Center try:

    1.) Click the 'Ok' button on the error,
    2.) then click on the 'Highlight View' button (in the upper right hand corner of the review)

    These actions should reload the review.


    Let us know if this helps your situation.


    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------



  • 3.  RE: Review Center Null Error

    Posted 12-11-2018 03:00
    ​Thanks Chloe!

    Yes the issue has been fixed.

    I appreciate your time and effort.

    Thanks
    Ioannis

    ------------------------------
    Ioannis Margaris
    Mallinckrodt Pharmaceuticals Ireland LTD
    ------------------------------



  • 4.  RE: Review Center Null Error

    Posted 12-11-2018 16:01
    Ioannis, so glad to hear that! You are very welcome.

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------