What is the version of Jama you are currently using? Are you hosted or on-prem? If your instance of Jama is 8.x + and you are on-prem, please follow the instructions below to update the Jama license.
Complete the following steps to update your license when you receive a new .rli file.1. Receive the new .rli license file from Jama.2. Identify where to place the new license on the server. Navigate to the Admin Console. Under Settings (the gear icon) select Console Settings.3. Update the name of the .rli file in the License File field if the name differs from the original. Avoid using spaces in the filename.4. Save the settings.5. Restart the Jama application for the new license to take effect. Navigate to the Dashboard. Select Stop, then Start, to restart Jama. This should be scheduled within a maintenance window.
I see this in the e-mail
We are running JAMA 8 and you can see form the image here:
Our license are expiring tomorrow and if you can look into it would be deeply appreciated.
I am sorry, we already working with Giselle on this.
Jama Software © 2018 | 135 SW Taylor Suite 200, Portland, Oregon, 97204 (971) 930-1500