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Log out during test run execution

  • 1.  Log out during test run execution

    Posted 09-16-2021 23:59
    We are experiencing automatic log outs during test run executions.

    When a test run execution is started, a new window is automatically opened. When we have long runs that we are recording in this new window, user session in Jama is automatically logged out and we lose all the information of the test run execution that has been done up to that moment. Has this happened to anyone else?
    Thank you!

    Sara Arietaleaniz Coranti

  • 2.  RE: Log out during test run execution

    Posted 09-17-2021 08:57

    Hi Sara,

    This does not sound like a familiar issue. Can you share whether this is happening to all of your users or a select few? 

    Does it happen if they use a different browser? If actions like clearing cache/cookies don't help, could you open a Support ticket HERE

    This sounds like something we'll want to troubleshoot more closely.

    Decoteau Wilkerson
    Jama Software