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  • 1.  Reviews are empty

    Posted 01-24-2022 05:31
    Hello,

    Since today, all new reviews are empty when we open them in the review center (i.e. message "no items match the current filter" although no filter is selected".
    We haven't had a server of software update this weekend so we don't understand why the reviews are empty. Existing - still open - reviews are okay, so the problem only persist for new reviews or reviews where we did a 'update new revision'.

    Can you please help ASAP?

    PS: We did have the same problem when we updated to a new Jama version last year, but we didn't update anything recently.
    We are using Jama on premise Build date: 2021/07/16 10:31 

    ------------------------------
    Fred Roseboom
    VSE
    Veenendaal
    ------------------------------


  • 2.  RE: Reviews are empty

    Posted 01-24-2022 09:12
    Edited by Carly Rossi 01-24-2022 09:11
    Hi Fred, 

    I can absolutely understand the concern, especially given this affecting new reviews. Partnering with Support would be the best way to dig deeper into this to determine the root cause (and resolution) -- please a ticket here.

    ------------------------------
    Carly Rossi // she/her
    Community Manager // Jama Software
    Portland, OR
    ------------------------------



  • 3.  RE: Reviews are empty

    Posted 14 days ago
    Edited by Sandra Wiegratz 14 days ago
    Hello
    We encountered the same issue today, did you manage it without updating your Jama version once more?

    Thank you

    ------------------------------
    Sandra Wiegratz
    MeVis BreastCare GmbH & Co. KG
    ------------------------------



  • 4.  RE: Reviews are empty

    Posted 14 days ago
    A full re-index solved our issue.

    ------------------------------
    Sandra Wiegratz
    MeVis BreastCare GmbH & Co. KG
    ------------------------------



  • 5.  RE: Reviews are empty

    Posted 14 days ago

    Hello Sandra,

     

    Last time we had this issue, downgrading to an older Docker version solved the issue.

     

    Met vriendelijke groet / Mit freundlichem Gruß / Kind regards,

    Fred Roseboom
    Project Manager

    T

    +31 (0) 318 54 57 44

    E

    froseboom@v-s-e.com


    VSE

    VSE

    V.S.E. Vehicle Systems Engineering B.V.
    Ravelijn 2, 3905 NV Veenendaal, The Netherlands

    T

    +31 (0) 318 54 57 44

    F

    +31 (0) 318 54 57 99

    E

    info@v-s-e.com

    W

    www.v-s-e.com


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