Support

I have been conducting a review of some Change Requests and a mysterious agile user keeps agreeing with comments.  I have no Agile user in my admin area, but he is very busy agreeing with lots of comments?  Anybody seen this? What am I doing wrong? Any help would be great as he is agreeing to all the wrong things.



------------------------------
Andrew Knight
Tunstall
------------------------------

Hi Andrew,

This was an old bug, SOS-DEF-287, that was fixed a couple of years ago. However, some of the data could still exist depending on the version of Jama you are on (if on-premises), or the time period in which you started your trial (if hosted). 
Can you tell me the version of Jama you are on, and if it's hosted by us, what your URL is (https://x.jamacloud.com)?

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 03-28-2017 12:03
From: Andrew Knight
Subject: Mysterious Agile User in Review Centre

I have been conducting a review of some Change Requests and a mysterious agile user keeps agreeing with comments.  I have no Agile user in my admin area, but he is very busy agreeing with lots of comments?  Anybody seen this? What am I doing wrong? Any help would be great as he is agreeing to all the wrong things.



------------------------------
Andrew Knight
Tunstall
------------------------------

Hi Kristina, I am a hosted customer: tunstall.jamacloud.com

Looks like this defect is still in the review centre?

------------------------------
Andrew Knight
Tunstall
------------------------------

Original Message:
Sent: 03-28-2017 16:41
From: Kristina King
Subject: Mysterious Agile User in Review Centre

Hi Andrew,

This was an old bug, SOS-DEF-287, that was fixed a couple of years ago. However, some of the data could still exist depending on the version of Jama you are on (if on-premises), or the time period in which you started your trial (if hosted). 
Can you tell me the version of Jama you are on, and if it's hosted by us, what your URL is (https://x.jamacloud.com)?

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 03-28-2017 12:03
From: Andrew Knight
Subject: Mysterious Agile User in Review Centre

I have been conducting a review of some Change Requests and a mysterious agile user keeps agreeing with comments.  I have no Agile user in my admin area, but he is very busy agreeing with lots of comments?  Anybody seen this? What am I doing wrong? Any help would be great as he is agreeing to all the wrong things.



------------------------------
Andrew Knight
Tunstall
------------------------------

Thanks for that info, Andrew. I have requested we perform some clean-up of the data; I will contact you when I have more information about timing.

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 03-29-2017 10:00
From: Andrew Knight
Subject: Mysterious Agile User in Review Centre

Hi Kristina, I am a hosted customer: tunstall.jamacloud.com

Looks like this defect is still in the review centre?

------------------------------
Andrew Knight
Tunstall
------------------------------

Original Message:
Sent: 03-28-2017 16:41
From: Kristina King
Subject: Mysterious Agile User in Review Centre

Hi Andrew,

This was an old bug, SOS-DEF-287, that was fixed a couple of years ago. However, some of the data could still exist depending on the version of Jama you are on (if on-premises), or the time period in which you started your trial (if hosted). 
Can you tell me the version of Jama you are on, and if it's hosted by us, what your URL is (https://x.jamacloud.com)?

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 03-28-2017 12:03
From: Andrew Knight
Subject: Mysterious Agile User in Review Centre

I have been conducting a review of some Change Requests and a mysterious agile user keeps agreeing with comments.  I have no Agile user in my admin area, but he is very busy agreeing with lots of comments?  Anybody seen this? What am I doing wrong? Any help would be great as he is agreeing to all the wrong things.



------------------------------
Andrew Knight
Tunstall
------------------------------

hi Andrew,

We ran a query to clean up this fake user (who is present in old trial datasets). Let me know if this issue resurfaces.

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 03-29-2017 10:00
From: Andrew Knight
Subject: Mysterious Agile User in Review Centre

Hi Kristina, I am a hosted customer: tunstall.jamacloud.com

Looks like this defect is still in the review centre?

------------------------------
Andrew Knight
Tunstall
------------------------------

Original Message:
Sent: 03-28-2017 16:41
From: Kristina King
Subject: Mysterious Agile User in Review Centre

Hi Andrew,

This was an old bug, SOS-DEF-287, that was fixed a couple of years ago. However, some of the data could still exist depending on the version of Jama you are on (if on-premises), or the time period in which you started your trial (if hosted). 
Can you tell me the version of Jama you are on, and if it's hosted by us, what your URL is (https://x.jamacloud.com)?

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 03-28-2017 12:03
From: Andrew Knight
Subject: Mysterious Agile User in Review Centre

I have been conducting a review of some Change Requests and a mysterious agile user keeps agreeing with comments.  I have no Agile user in my admin area, but he is very busy agreeing with lots of comments?  Anybody seen this? What am I doing wrong? Any help would be great as he is agreeing to all the wrong things.



------------------------------
Andrew Knight
Tunstall
------------------------------