Expand all | Collapse all

Release function

  • 1.  Release function

    Posted 11-22-2019 11:12
    ​I created a release, selected items to be included and did a drag and drop of those items into the release.  I get this notification, "Item with ID "63" does not exist."  Nothing is moved into the release.  I don't have an item 63.  Any idea of how to get this to work?

    Art Stone

  • 2.  RE: Release function

    Posted 11-22-2019 11:57
    Hi Art

    I have a few easier fixes I'd like to try before continuing. Clearing your cache or restarting Jama may help. You can do this logged in as the root user, if you're self hosted. If you're a Cloud customer, you would have to submit a ticket with Support and we could do that for you. Both self hosted and Cloud customers can perform a project reindex to try to resolve this as well.

    If none of these help I would like to ask you submit that support ticket I'd mentioned. We may need to take a closer look at your instance and we wouldn't want to have your company's information out in public. If you aren't a named support contact, we would need to go ahead from them to assist you through the ticket.

    Thank you

    Godiva Hunt