Support

Hello,

I've recently noticed that previously deleted items are visible in Review Center. The project no longer shows the deleted items in the navigation pane, but when I do a search within the project, it returns the deleted items.  When I attempt "find me" on the item I get an error message that says the item has been deleted.  This appears to be a new issue as the review has been open for months and none of the other reviewers have identified this issue.  Any idea what the culprit could be?

Thanks,
Tony

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Tony Frego
Spaceflight Industries
Seattle, WA
------------------------------

Hi Tony,

This sounds to me potentially related to a similar bug we are facing currently. I would advise that you open a support ticket with Jama Software to get this analysed in detail. I believe the bug number is SOS-DEF-1756.

cheers,
matt

------------------------------
Matt Heger
Infineon AG
------------------------------

Original Message:
Sent: 06-19-2017 19:13
From: Tony Frego
Subject: Deleted Project Items Visible in Review Center

Hello,

I've recently noticed that previously deleted items are visible in Review Center. The project no longer shows the deleted items in the navigation pane, but when I do a search within the project, it returns the deleted items.  When I attempt "find me" on the item I get an error message that says the item has been deleted.  This appears to be a new issue as the review has been open for months and none of the other reviewers have identified this issue.  Any idea what the culprit could be?

Thanks,
Tony

------------------------------
Tony Frego
Spaceflight Industries
Seattle, WA
------------------------------

Thanks Kristina and Matt. I'll open up a support ticket.

------------------------------
Tony Frego
Spaceflight Industries
Seattle WA
------------------------------

Original Message:
Sent: 06-20-2017 01:26
From: Matt Heger
Subject: Deleted Project Items Visible in Review Center

Hi Tony,

this sounds to me potentially related to a similiar bug we are facing currently. I would advise that you open a support ticket with Jama to get this analysed in detail. I believe the bug number is SOS-DEF-1756.

cheers,
matt

------------------------------
Matt Heger
Infineon AG
------------------------------

Original Message:
Sent: 06-19-2017 19:13
From: Tony Frego
Subject: Deleted Project Items Visible in Review Center

Hello,

I've recently noticed that previously deleted items are visible in Review Center. The project no longer shows the deleted items in the navigation pane, but when I do a search within the project, it returns the deleted items.  When I attempt "find me" on the item I get an error message that says the item has been deleted.  This appears to be a new issue as the review has been open for months and none of the other reviewers have identified this issue.  Any idea what the culprit could be?

Thanks,
Tony

------------------------------
Tony Frego
Spaceflight Industries
Seattle, WA
------------------------------

@Tony I agree with Matt's suggestion-it is likely that SOS-DEF-1756 is the culprit (it's an issue with deleted items not being fully deleted-the documentnode and the document having different values).

------------------------------
Kristina King
Jama Software
------------------------------

Original Message:
Sent: 06-19-2017 19:13
From: Tony Frego
Subject: Deleted Project Items Visible in Review Center

Hello,

I've recently noticed that previously deleted items are visible in Review Center. The project no longer shows the deleted items in the navigation pane, but when I do a search within the project, it returns the deleted items.  When I attempt "find me" on the item I get an error message that says the item has been deleted.  This appears to be a new issue as the review has been open for months and none of the other reviewers have identified this issue.  Any idea what the culprit could be?

Thanks,
Tony

------------------------------
Tony Frego
Spaceflight Industries
Seattle, WA
------------------------------