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Expired session/log out message

  • 1.  Expired session/log out message

    Posted 06-19-2017 13:11
    Edited by Dana 06-27-2017 14:22
    ​Hello,  I've had the message below pop up several times today (another user as well):Once I hit okay, it takes me to the login screen.  Each time I'm actively working in Jama Software.  I can't pinpoint exactly what I'm doing that may be causing it.  Any ideas?

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    Heather Smith
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  • 2.  RE: Expired session/log out message

    Posted 06-19-2017 14:38
    Edited by Dana 06-27-2017 14:23
    Hi Heather,
    Just to keep you informed our support team is looking into this. I will report back when we find out the issue. Thank you for your patience.

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    Dana Medhaug
    Business Support Engineer
    Jama Software
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  • 3.  RE: Expired session/log out message

    Posted 06-19-2017 23:50
    This error has also started to pop up in my company. We have the impression that it mostly happens when we have filtered a list of items that we want to relate to another item in one operation.

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    Kasper Hansen

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  • 4.  RE: Expired session/log out message

    Posted 06-20-2017 04:15
    Edited by Dana 06-27-2017 14:25
    This issue also occurs in my company. It seems to <g class="gr_ gr_52 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="52" data-gr-id="52">be <g class="gr_ gr_123 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="123" data-gr-id="123">occurred</g></g> with below steps:

    1/ Login to <g class="gr_ gr_170 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="170" data-gr-id="170"><g class="gr_ gr_191 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="191" data-gr-id="191"><g class="gr_ gr_202 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="202" data-gr-id="202">jama Software</g></g></g> on any browser
    2/ Leave it inactively until the pop-up windows prompting user to <g class="gr_ gr_330 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" id="330" data-gr-id="330">login</g> again due to session timeout (120 mins)
    3/ Login again
    4/ Leave the browser inactively for about 20mins
    5/ Expired session/<g class="gr_ gr_478 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="478" data-gr-id="478">log out</g> message occurs when doing anything on Jama Software


  • 5.  RE: Expired session/log out message

    Posted 06-20-2017 14:28
    Thank you all for posting all of the context surrounding when you hit this bug. We're working on pinning down the issue; so far it seems to be a session issue that occurs seemingly randomly (when particular calls are made, all of which haven't been identified). This is being tracked as SOS-DEF-1944. I will update this thread when we have more information about a hotfix.

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    Kristina King
    Jama Software
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  • 6.  RE: Expired session/log out message

    Posted 06-26-2017 02:29
    Edited by hp 06-26-2017 02:59
    My company still got this message today while using after the update on Saturday. Not sure if it's fixed yet in this update so I just post here to let you know. Usually, it occurs after the session is renewed by extending session or re-login in the pop-up windows


  • 7.  RE: Expired session/log out message

    Posted 06-26-2017 10:06

    We've had no other customers reporting this after the weekend. In case this still happens after clearing your browser's cache or if multiple users are experiencing this in your company please raise a Support ticket for a deeper analysis.

    Thanks,



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    Carmen Santos
    Jama Software
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