Support

Chrome version:  94.0.4606.81
Jama Version:  Jama Connect 8.62.3

A few of my team members, including myself, have not been able to download exported Excel reports from Jama while using Chrome.  We select the option to export a set of requirements using Excel as the format, which is followed by a prompt that the report is being generated, and then completed with a message that the export is complete along with a link to get to it.  When we go to the link that houses the export, we click on the download link, but nothing happens.  On some very rare occasions the downloaded report will appear in the Windows Download folder that Chrome points to, but it really is a rare occasion when that happens.  About 99% of the time, nothing happens.  When I look at the Chrome Console under Developer Tools, I see the following message:

Mixed Content: The site at '<URL>' was loaded over a secure connection, but the file at '<URL>' was redirected through an insecure connection. This file should be served over HTTPS. This download has been blocked. See <URL> for more details.

I noticed this wasn't the case in Jama Connect 8.62.0; however, that version seemed to have a different approach to downloading reports, which directly converted to a download task through Chrome and not through another site, and it always seemed to work.  The new version (8.62.3) has the new implementation where you're taken to a different page to download a report, which is where we're having the problem.  On a related note, when I use Firefox, I have no problem with downloading from that same download page.  We've only seen this in Chrome and Edge.

------------------------------
Frank Diaz
General Atomics
CA
858-762-5048
------------------------------

Hello Frank, 



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Amanda Jennewein She/Her
Manager, Customer Support
Jama Software
Portland OR
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Original Message:
Sent: 10-12-2021 12:46
From: Frank Diaz
Subject: Unable to download Excel exported reports using Chrome

Chrome version:  94.0.4606.81
Jama Version:  Jama Connect 8.62.3

A few of my team members, including myself, have not been able to download exported Excel reports from Jama while using Chrome.  We select the option to export a set of requirements using Excel as the format, which is followed by a prompt that the report is being generated, and then completed with a message that the export is complete along with a link to get to it.  When we go to the link that houses the export, we click on the download link, but nothing happens.  On some very rare occasions the downloaded report will appear in the Windows Download folder that Chrome points to, but it really is a rare occasion when that happens.  About 99% of the time, nothing happens.  When I look at the Chrome Console under Developer Tools, I see the following message:

Mixed Content: The site at '<URL>' was loaded over a secure connection, but the file at '<URL>' was redirected through an insecure connection. This file should be served over HTTPS. This download has been blocked. See <URL> for more details.

I noticed this wasn't the case in Jama Connect 8.62.0; however, that version seemed to have a different approach to downloading reports, which directly converted to a download task through Chrome and not through another site, and it always seemed to work.  The new version (8.62.3) has the new implementation where you're taken to a different page to download a report, which is where we're having the problem.  On a related note, when I use Firefox, I have no problem with downloading from that same download page.  We've only seen this in Chrome and Edge.

------------------------------
Frank Diaz
General Atomics
CA
858-762-5048
------------------------------

This helps.  Thank you Amanda.

-Frank

------------------------------
Frank Diaz
General Atomics
CA
858-762-5048
------------------------------

Original Message:
Sent: 10-12-2021 16:08
From: Amanda Jennewein
Subject: Unable to download Excel exported reports using Chrome

Hello Frank,

Thank you for posting your question here in the Community. In April of 2020, Google announced how they intended to protect users from insecure downloads in Google Chrome. They also shared the timeline of what kind of content they planed to warn about and block with each future release of the browser.

Right now, the easiest option available is to right-click on the download link and select "save link as". The download is executed when you do that. Note that some download links, e.g. those powered by JavaScript, won't work with the right-click bypass.

There are other options, and it is possible that Google may block downloads via right-clicks as well in the future:

1. Use a different browser for downloads. Most browsers will follow Google's implementation however and block insecure downloads. For now, a browser like Firefox, Internet Explorer, Brave, Vivaldi, the new Edge, or Opera all allow the download.
2. Use a download manager. A program like Internet Download Manager, uGet, or Xtreme Download Manager will continue to download files from HTTP sources. Whether the plugins or extensions will pick up the download is another question though, as a blocked download may not be picked up anymore, but right-clicking, saving the URL and pasting it manually in the download manager should work regardless of the browser's blocking settings.

I hope this is helpful, please reach out if you have additional questions. 

------------------------------
Amanda Jennewein She/Her
Manager, Customer Support
Jama Software
Portland OR

Original Message:
Sent: 10-12-2021 12:46
From: Frank Diaz
Subject: Unable to download Excel exported reports using Chrome

Chrome version:  94.0.4606.81
Jama Version:  Jama Connect 8.62.3

A few of my team members, including myself, have not been able to download exported Excel reports from Jama while using Chrome.  We select the option to export a set of requirements using Excel as the format, which is followed by a prompt that the report is being generated, and then completed with a message that the export is complete along with a link to get to it.  When we go to the link that houses the export, we click on the download link, but nothing happens.  On some very rare occasions the downloaded report will appear in the Windows Download folder that Chrome points to, but it really is a rare occasion when that happens.  About 99% of the time, nothing happens.  When I look at the Chrome Console under Developer Tools, I see the following message:

Mixed Content: The site at '<URL>' was loaded over a secure connection, but the file at '<URL>' was redirected through an insecure connection. This file should be served over HTTPS. This download has been blocked. See <URL> for more details.

I noticed this wasn't the case in Jama Connect 8.62.0; however, that version seemed to have a different approach to downloading reports, which directly converted to a download task through Chrome and not through another site, and it always seemed to work.  The new version (8.62.3) has the new implementation where you're taken to a different page to download a report, which is where we're having the problem.  On a related note, when I use Firefox, I have no problem with downloading from that same download page.  We've only seen this in Chrome and Edge.

------------------------------
Frank Diaz
General Atomics
CA
858-762-5048
------------------------------