Theresa:
Alright, I have been playing in Traceview and have a few more questions and possibilities. My first question is have you saved your view after you changed the fields?
I found that before I "saved" my view I could make my settings disappear too, but only if I refreshed the whole Chrome browser. When I refreshed within Jama, my settings stayed.
Once you configure and save the view, you should be able to access it like so:
My next question is: have you periodically cleared your Chrome cache? I am thinking this could be what is hindering the missing Source column items. Chrome is great, but it is notorious for it's greedy cache. I would periodically go into Chrome > Preferences > Settings (hamburger) > Advanced > Privacy and Security > Clear Browsing Data > choose a timeframe - (longer than the default hour) > clear. (Notice the long file path).
Sidebar: I love developing small apps using Chrome Dev tools but, I noticed early on that the more I worked in Chrome the more it would cache older versions of my program therefore making any additions and changes not show up in the browser. Refreshing the cache can help.
Theresa, let me know if any of these options make sense for you. If you are having these issues with a "saved traceview", please let me know so we can trouble shoot further.
Best,
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Chloe Elliott
Jama Software
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Original Message:
Sent: 08-13-2018 18:53
From: Theresa Soares
Subject: Odd behavior in Trace View
Hi Chloe -
I am able to recreate the "blank list" issue today. See my responses to your questions below.
You mentioned that this happens "Sometimes", I'm curious if you have noticed that this tends to happen in a particular browser? [tls - I only use Chrome] Or within a particular project? [tls - I mostly work in one Project. We are just starting to use Jama and don't have much data in other projects.]
What you are seeing with the Traceview column configuration is intriguing. So, from what I understand you are using the "Change Columns" to change the view of each individual downstream and upstream columns but, then whenever you refresh (due to the weirdness of the view turning up blank in the first place), it goes back to default? [tls - Yes. Notice that when the list is blank there are no column headings displayed.] So you are using these to create your view correct? (See orange circles): [tls - Yes]
Also, are you noticing this when the Trace View comes up populated (as design) or only when you are dealing with the fore-mentioned issue? [tls - I think only when I'm dealing with the other issue too, but I'll pay more attention.]
The question "The column heading "Source" says there are 73 items - where are they?" - from the picture it looks like you could scroll down and view more "Sources". Let me know if you aren't able to scroll or if there just aren't any more items in that column. [tls - When the list looks blank there aren't any items even if I scroll down.]
Thanks,
Theresa Soares
Original Message------
Hi Jama -
I'm using 8.25 and I've noticed some odd behavior in Trace View. Sometimes when I select a saved view the list is blank:
The column heading "Source" says there are 73 items - where are they?
If I refresh the screen using the browser refresh or by traversing up the relationship path the data appears but the columns are the default ones and not the ones I saved with the view:
On the Source side a custom field should be displayed instead of Description. On the "1 Level Downstream" side Description should not be displayed.
Does this behavior sound incorrect or am I doing something wrong? If it's a bug is there an existing defect or should I submit one?
Thanks,
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Theresa
Fujifilm SonoSite
WA United States
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