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Project Admins cannot see inactive users

  • 1.  Project Admins cannot see inactive users

    Posted 07-16-2021 14:30
    Edited by Vanessa 08-05-2021 16:44
    Our Project Admins report that the "View Inactive Users" option does not work.

    When they select it, they are not presented with inactive users in the listing of users --- only active ones. The functionality worked before, however, in the last year or two...it hasn't.

    Project Admins cannot see inactive users even when View Inactive Users option is selected


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    Vanessa H
    State of California
    CA
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  • 2.  RE: Project Admins cannot see inactive users

    Posted 07-19-2021 04:34
    Hi Vanessa,

    a quick workaround could be a BIRT report (direct access to database without permissions) and then assigning the desired visibility to the report (user group of desired project administrators).
    OK, it is only to "read" ... better than nothing.

    Best regards,

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    Alessandro
    Systems Engineer
    SICK AG
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  • 3.  RE: Project Admins cannot see inactive users

    Posted 08-05-2021 16:44
    Edited by Vanessa 08-05-2021 16:44
    Thanks for the help, everyone.

    I will try this with my end user and let you know the outcome.

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    Vanessa H
    Business/Systems Analyst
    State of California
    West Sacramento CA
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  • 4.  RE: Project Admins cannot see inactive users

    Posted 07-20-2021 15:11
    Hi All,

    Thanks for reaching out about this (and special thanks to Alessandro for this workaround.)

    I have been running some tests and checked with Product about this behavior and can now confirm the following:
    • If a de-activated user had Inherited Permissions at a higher-level, they will not show as Inactive at a Project level.
    • However, if the de-activated user did not have higher-level/Inherited permissions and were added to the Project directly, they will show up in that "Inactive" view.
    • Example of my test as a Project Admin viewing an Inactive User that had Project Level (not Inherited) Permissions: 



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    Decoteau Wilkerson
    Jama Software
    OR
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