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Custom Word export template not working

  • 1.  Custom Word export template not working

    Posted 02-22-2017 17:29
    Edited by Dana Medhaug 06-27-2017 19:26

    We've updated our version of Jama Software.  We run it onsite.  I've been trying to export a custom Word template that I've exported before our upgrade and now when I run the export, I get what appears to be the raw word document binary displayed as text in the browser instead of being downloaded.  Any ideas how to work around this?
    I've tried on IE and Chrome and get the same result.
    I've tried the default word template and that seems to work.
    I've tried using the Word Template Reference Guide and that also does not work.

    Any help would be appreciated, thanks!
    Alan




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    Alan LastName
    Intel Corporation
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  • 2.  RE: Custom Word export template not working

    Posted 02-22-2017 19:54
    Edited by Dana Medhaug 06-27-2017 19:26
    Hi Alan,
    This looks like it might be a known defect, SOS-DEF-1222. Can you tell me which Jama Software version you were on prior to the upgrade, as well as what version you upgraded to? If it is what I think it might be, it's a defect introduced in 8.5, in which running a word template without saving it first always produces this sort of encoded result. The workaround is to save the template before running it. If this doesn't seem to be the case we can continue investigating, but it would help me to have a copy of the template.

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    Kristina King
    Jama Software
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  • 3.  RE: Custom Word export template not working

    Posted 02-27-2017 19:39
    Thanks for the info!
    When I click on Help, I get a user guide for version 8.4-OP.
    I don't know if that's accurate, or what the previous version was.

    When I try and first save the report, I get the following error: "batch.postHooks[i] is not a function".
    However, if I check the share with Project radio button, it seems to save the template and then when I use that template it does seem to work!

    Thank you!!
    Alan

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    Alan LastName
    Intel Corporation
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  • 4.  RE: Custom Word export template not working

    Posted 02-28-2017 11:38
    Alan, thanks for including that error message! So you are experiencing a template bug, but not the one I thought; this is SOS-DEF-1164, which is caused when a project scope is not selected, as you found out. I'm glad you are able to run it now.

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    Kristina King
    Jama Software
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  • 5.  RE: Custom Word export template not working

    Posted 06-19-2017 03:26
    Are there any plans to fix this (or these) bugs? I don't like the idea of letting every user to create templates that are visible to other users.

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    Thomas Borne
    Cochlear
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  • 6.  RE: Custom Word export template not working

    Posted 06-19-2017 14:36
    Edited by Dana Medhaug 06-27-2017 19:27
    Hi Thomas,
    Currently this bug has a status of "Ready for Deployment" which means our engineers are aware of the bug and plan to fix it but there is not a projected date on the fix.


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    Dana Medhaug
    Business Support Engineer
    Jama Software
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  • 7.  RE: Custom Word export template not working

    Posted 12-17-2018 16:28
    Edited by Gary Garon 12-17-2018 16:29
    Is the fix going to be deployed for SOS-DEF-1222?

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    Gary Garon
    Think Surgical
    CA
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  • 8.  RE: Custom Word export template not working

    Posted 12-20-2018 10:27
    Gary:

    Thank you for checking in with us!

    SOS-DEF-1222 is still in development status and a fix has not yet been deployed. You can check in our Release Notes on the community for this defect to see if the current version has this fix.


    Thank you,

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    Chloe Elliott
    Jama Software
    Portland OR
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  • 9.  RE: Custom Word export template not working

    Posted 12-21-2018 13:43
    @Gary

    I forgot to put the workaround for this defect, it is:

    SOS-DEF-1222 workaround: to have someone with Manage Project or Org Admin permissions upload and save the template.

    I hope this helps,




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    Chloe Elliott
    Jama Software
    Portland OR
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