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Extra carriage returns

  • 1.  Extra carriage returns

    Posted 01-17-2019 11:52
    When I follow the guidance in "Custom Template Easy Start Guide" to avoid including superfluous item types, I get an error upon running the report ("java.lang.NullPointerException").  I have to put a carriage return between the merge fields to successfully run the report.  When I do, I get carriage returns between the rows of my table.  Because of this I'm assuming the returns are due to not being able to follow the guidance below?

    "The DEFAULTTEMPLATE must be in all Word templates: it will show information for all item types.
    • If you wish to include only specific Item types, leave the template start and end tags on their own, as shown:
                          «TemplateStart:DEFAULTTEMPLATE»«TemplateEnd:DEFAULTTEMPLATE»"

    My template is structured as follows:

    «TemplateStart:DEFAULTTEMPLATE»{Return}

    «TemplateEnd:DEFAULTTEMPLATE»{Return}

    Requirement Reference

    Requirement

    Evidence: Method

    Evidence: Event

    Evidence: References

    Compliance: Comment

    Compliance: Statement

    {Return} 

    «TemplateStart:CR»{Return}

    «ids_customer» [«documentKey»]

    «description»

    «evidence_method»

    «evidence_event»

    «evidence_reference»

    «compliance_comment»

    «compliance_statement»

    {Return}
    «TemplateEnd:CR»{Return}

    Grateful for any help you can provide.

    Thank you



    ------------------------------
    Scott Rocca
    Collins Aerospace
    Malvern
    ------------------------------


  • 2.  RE: Extra carriage returns

    Posted 01-22-2019 16:04
    Hi Scott,
    I think I can help you out with this but it's difficult trying to piece the report together. Could you attach the Word doc you are trying to use? Thank you.

    ------------------------------
    Dana Medhaug
    Technical Support Engineer
    Jama Software
    ------------------------------



  • 3.  RE: Extra carriage returns

    Posted 01-23-2019 05:38
    Dana

    For some reason I can not attach files to the post (I'm not entirely sure why).  What I'm able to do is include the file as inline text.  So please see below for the file content saved as rtf text.

    Apologies for the clunky approach.

    Thank you for your help.

    Scott

    _____________________________________________
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    {\f34\fbidi \froman\fcharset1\fprq2{\*\panose 02040503050406030204}Cambria Math;}{\f37\fbidi \fswiss\fcharset0\fprq2{\*\panose 020f0502020204030204}Calibri;}{\flomajor\f31500\fbidi \froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman;}
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    {\f56\fbidi \fswiss\fcharset186\fprq2 Arial Baltic;}{\f57\fbidi \fswiss\fcharset163\fprq2 Arial (Vietnamese);}{\f409\fbidi \fswiss\fcharset238\fprq2 Calibri CE;}{\f410\fbidi \fswiss\fcharset204\fprq2 Calibri Cyr;}
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    {\flominor\f31548\fbidi \froman\fcharset238\fprq2 Times New Roman CE;}{\flominor\f31549\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr;}{\flominor\f31551\fbidi \froman\fcharset161\fprq2 Times New Roman Greek;}
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    {\fdbminor\f31559\fbidi \froman\fcharset204\fprq2 Times New Roman Cyr;}{\fdbminor\f31561\fbidi \froman\fcharset161\fprq2 Times New Roman Greek;}{\fdbminor\f31562\fbidi \froman\fcharset162\fprq2 Times New Roman Tur;}
    {\fdbminor\f31563\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew);}{\fdbminor\f31564\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic);}{\fdbminor\f31565\fbidi \froman\fcharset186\fprq2 Times New Roman Baltic;}
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    {\fbiminor\f31581\fbidi \froman\fcharset161\fprq2 Times New Roman Greek;}{\fbiminor\f31582\fbidi \froman\fcharset162\fprq2 Times New Roman Tur;}{\fbiminor\f31583\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew);}
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    ------------------------------
    Scott Rocca
    Collins Aerospace
    Malvern
    ------------------------------



  • 4.  RE: Extra carriage returns

    Posted 01-23-2019 13:35
    Hi Scott,
    Thank you for providing the inline code but I can't use that either. I'm wondering if user permissions to upload files was removed somehow. Can you confirm you do not see the upload button in the screenshots?


    ------------------------------
    Dana Medhaug
    Technical Support Engineer
    Jama Software
    ------------------------------



  • 5.  RE: Extra carriage returns

    Posted 01-28-2019 06:21
    I get the upload button but nothing happens.  Same in the advanced editor where 'Attach' does nothing.  I've tried multiple browsers as well (Chrome and Firefox).

    Thanks


    ------------------------------
    Scott Rocca
    Collins Aerospace
    Malvern
    ------------------------------



  • 6.  RE: Extra carriage returns

    Posted 01-28-2019 10:34
    Hi Scott,

    I found an article from the Community which could possibly help troubleshoot your problem with the extra carriage runs.

    How to Change the Export to Word Default Template to Remove Extra Carriage Runs

    Also, the error you are running into where you cannot use the "Attach" function, I will put in a ticket with our community platform vendor and see if they can troubleshoot this.

    Hope this helps,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------



  • 7.  RE: Extra carriage returns

    Posted 01-28-2019 17:34
    Chloe

    Thank you.  I've finally got the upload to work (on a personal machine).  I've attached a template and the example of the output.  No matter what variation on the template I do, I can not get rid of the returns between table rows.

    Thank you

    Scott

    ------------------------------
    Scott Rocca
    Collins Aerospace
    Malvern
    ------------------------------

    Attachment(s)

    doc
    Report Template.doc   27K 1 version
    doc
    Report Output.doc   27K 1 version


  • 8.  RE: Extra carriage returns

    Posted 01-31-2019 08:53
    Chloe

    Fix didn't work.  Any chance you've manage to replicate the problem and identify a fix?

    Thank you

    Scott

    ------------------------------
    Scott Rocca
    Collins Aerospace
    Malvern
    ------------------------------



  • 9.  RE: Extra carriage returns

    Posted 01-29-2019 06:08
    We have this same issue and it has nothing to do with style settings. Jama inserts an extra carriage return after every line in its corresponding item entry. In the help content that was linked, turning paragraph markings on would have probably shown each extra hard return in the Word document.

    I've noticed that this happens if I've imported the original content in. If I'm starting out with fresh content created directly in Jama, the carriage return is not added.

    ------------------------------
    Nicki Repici
    ZOLL
    Pittsburgh PA
    ------------------------------



  • 10.  RE: Extra carriage returns

    Posted 01-31-2019 13:04
    Edited by Dana Medhaug 01-31-2019 13:04
      |   view attached
    Hi Scott,
    @Nicki is correct. There is also an existing defect in Jama (SOS-DEF-547) where exports to Word and Excel have extra line breaks. After you export to Word If you perform a find and replace for paragraph mark and replace with nonbreaking space and click replace one at a time does it remove the space?

    ------------------------------
    Dana Medhaug
    Technical Support Engineer
    Jama Software
    ------------------------------



  • 11.  RE: Extra carriage returns

    Posted 02-01-2019 04:51

    Dana

     

    Thank you.  There's a kicker in here: because the carriage return comes after a table, a global find and replace of paragraph marks in Word (replace ^p with space) doesn't find any.  They can be deleted by hand but I don't fancy doing that 451 times!

     

    Any timeline for the bug?  We're in the process of upgrading JAMA so it would be great if it could make it into a release imminently (before Feb 11).

     

    I've been working an alternative approach to generate the reports and have raised another case.  If you could help solve that one it would get me over the current hurdle.

     

    Thank you

     

    Scott