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Unable to login to on-prem Jama

  • 1.  Unable to login to on-prem Jama

    Posted 09-08-2021 10:47
    As our users try to login to Jama they are presented with this page


    We use SSO with OKTA. Is there a component on Jama that is currently down?

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    Ramesh Balabhadruni
    Argo AI
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  • 2.  RE: Unable to login to on-prem Jama

    Posted 09-08-2021 10:58
    Edited by David 09-08-2021 10:57
    I am experiencing this same Issue!!

    Whitelabel Error Page

    This application has no explicit mapping for /error, so you are seeing this as a fallback.

    Wed Sep 08 17:54:55 UTC 2021
    There was an unexpected error (type=Internal Server Error, status=500).
    java.lang.IllegalStateException: The default extended IdP metadata should never be used! This means there was a problem accessing the metadata for a given tenant


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    David Sellnow
    LGC - Alexandria
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  • 3.  RE: Unable to login to on-prem Jama

    Posted 09-08-2021 11:12
    I am also getting the same error


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    Jean Janotta
    Comcast
    Manchester NH
    603-628-3785
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  • 4.  RE: Unable to login to on-prem Jama

    Posted 09-08-2021 11:16
    Hi All,

    Thank you for reaching out! 

    Jama Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of this and is looking into the issue further. 

    If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes.

    We will keep this site - https://status.jamasoftware.com - up-to-date with the latest information. We apologize for this interruption.

    Please reach out with any questions in the meantime! 

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    Decoteau Wilkerson
    Jama Software
    OR
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  • 5.  RE: Unable to login to on-prem Jama

    Posted 09-08-2021 12:01
    Hi again! Jama Connect is now back online for all SAML users. 

    For future questions about the status of Jama, please visit https://status.jamasoftware.com for up-to-date information.

    Please let me know if you have any questions.


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    Decoteau Wilkerson
    Jama Software
    OR
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