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Customize Notifications

  • 1.  Customize Notifications

    Posted 01-10-2019 08:00
    Can anyone explain ho to go about to change the content and format of the automatically generated notification email? Thanks, Mike

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    Mike Mattinson
    Leidos
    Orlando FL
    781-698-6491
    Mike
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  • 2.  RE: Customize Notifications

    Posted 01-10-2019 11:55
    Mike:

    Hello, it is possible to do some minor reconfigurations of the notification emails if you are using a Self-Hosted version of Jama (this will not work for Cloud versions). We use Velocity templates for these notifications; you will need to know how to use the Velocity API. It should be noted that these changes are not supported and/or recommended by our Engineering team and we do not provide support for the customization of these templates. Because this is an unsupported change to the templates, we are unable to assist with particular references.

    Here is an article in the Community about it: What Do Jama Software's Email Notification Templates Do? How Can Email Templates Be Edited?

    It is worth noting that this article does not go into details about what can or can't be used so, trial and error with Velocity will be your best bet going forward.

    Best,





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    Chloe Elliott
    Jama Software
    Portland OR
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  • 3.  RE: Customize Notifications

    Posted 21 days ago
    Is this still not supported for hosted versions? Would there be anyway to submit a request for an update?

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    Jason Barton
    VMS
    Palo Alto CA
    6504246216
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  • 4.  RE: Customize Notifications

    Posted 21 days ago
    Hi Jason,

    This has not changed for hosted versions.

    May I ask what you are specifically looking to do? Is there an issue you are looking to solve? Perhaps I can assist with an alternative solution.

    Best,

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    Decoteau Wilkerson
    Jama Software
    OR
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  • 5.  RE: Customize Notifications

    Posted 20 days ago
    I wanted our emails for new users to included our custom training video's for new users
    For our review email,  I wanted the default email to also include a link to custom training we created for how to participate in a review.

    Do you have a workaround for this

    Jason

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    Jason Barton
    VMS
    Palo Alto CA
    6504246216
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  • 6.  RE: Customize Notifications

    Posted 17 days ago
    Edited by Chloe Elliott 17 days ago

    Decoteau,

    Any possible solution for our need?

     

    Thanks

    Jason

     






  • 7.  RE: Customize Notifications

    Posted 17 days ago

    Hi Jason,

    Thank you for your patience. As the format of the email itself cannot be altered, perhaps you could make these video links into items. Then, you could include these items in the Review and reference these video items in the initial email for the Review.

    I hope that sounds like a possible solution! Please let me know if you have any questions.

    Best, 
     



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    Decoteau Wilkerson
    Jama Software
    OR
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