Hi Andrew,Thank you for reaching out! I am wondering if it is detecting changes in something not easily detected at first glance.
Can you ask the tester to check for edits to the HTML source for the description of both documents and see if there are differences?Best,
Hi Andrew,Thank you for this update. At this point, we'd like to take a closer look at what is causing this Out of Sync state by opening a Support ticket.
Can you please submit a ticket and provide a link of this thread for reference? We would also like to see screen shots of the areas you're referring to for a closer look.
Please let me know if you have any questions.Best,
Hi Andrew,Thank you for opening that Support ticket.
To briefly recap, we saw that one of the items having a different amount of subitems prevented the sync from working properly. After moving the item elsewhere, the sync was back up.Please reach out if we can offer further support.Best,
HEADQUARTERS|135 SW Taylor Suite 200, Portland, Oregon, 97204