Support

  • 1.  Can't see (batch edit, filter, search) imported requirements.

    Posted 10-18-2021 09:34

    I'm having trouble with adding requirements.

    On two different projects (A, B). Project A, an existing project, if I go on the left pane and click on the component, I can see all the requirements previously entered, but I can't see requirements of the newly created component and newly imported requirements, unless I click on the individual requirement.  Which means I can't batch edit, I can't search, filter nor export.

    On a new project B (module), I created a component (and subcomponent), imported and linked requirements as well, same problem, I can click on the individual requirements on the left pane, but I can't see anything if I click on the component, I see "No Items found, Try adjusting your selections or search criteria".

    Is there anything I missed, that I should have done on the Admin side? I tried this with different requirement types, still same results.

    We also just upgraded to Jama Connect 8.62.3 recently, could this have affected it?



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    alejandro gastelum
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  • 2.  RE: Can't see (batch edit, filter, search) imported requirements.
    Best Answer

    Posted 10-18-2021 12:15

    Hi Alejandro,

    Thank you for reaching out! If you can view these items individually, you should be able to view them in the Project Tree.

    Can you try running a Project Reindex on either/both of these projects and see if that helps? Also, can you confirm if you ran a full reindex after your recent upgrade? 



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    Decoteau Wilkerson
    Content Marketing Specialist
    Jama Software
    OR
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  • 3.  RE: Can't see (batch edit, filter, search) imported requirements.

    Posted 10-19-2021 08:45
    Thanks,
    that fix it. I tied to reindex both projects, that didn't work, then I got IT to do a full reindex. When they finished that tasked, they let me know and I was able to see the requirements, search, filter, export, all the functionality that I wasn't able to do. Thanks again

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    alejandro gastelum
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  • 4.  RE: Can't see (batch edit, filter, search) imported requirements.

    Posted 10-19-2021 14:20
    Excellent! Thank you for providing the resolution, Decoteau. 

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    Amanda Jennewein She/Her
    Manager, Customer Support
    Jama Software
    Portland OR
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