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Email not working

  • 1.  Email not working

    Posted 10-30-2019 07:01
    Hi,

    We have some issues with email in our production environment, emails are not sent for new users or when a review is launched. Email settings are the same servers, ports and authentication parameters wise for our UAT environment which works just fine.

    UAT version: Build date: 2019/10/04 07:45 - 
    Production version: Build date: 2019/04/09 10:54 - 


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    Áine Byrne
    SITA
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  • 2.  RE: Email not working

    Posted 10-30-2019 08:14
    Hello Áine:

    Thank you for posting on the Community. After reading this post I decided to make you a ticket with our Support team so that we can dig in more securely on what could be stopping those emails. I made this about 5 minutes ago using your email we have on file.

    Best,

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    Chloe Elliott
    Jama Software
    Portland OR
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