Support

Hi just seen that in a test case step where you have attached a png image  Then the "export" to office template (MD - test case - withID) does not terminate.

image.png here for example
"https://jama.aipadmin.com/attachment/8259/"



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omar cantoni
abbott
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Omar:

I am afraid that I am unable to download the attachment you provided. Could you, kindly, provide it in another format? Perhaps a screenshot, I would love to see it so I can help.

Thank you,

------------------------------
Chloe Elliott
Business Support Engineer
------------------------------

Original Message:
Sent: 07-27-2018 04:00
From: omar cantoni
Subject: eport to office failure (with png)

Hi just seen that in a test case step where you have attached a png image  Then the "export" to office template (MD - test case - withID) does not terminate.

image.png here for example
"https://jama.aipadmin.com/attachment/8259/"

G

M

T

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omar cantoni
abbott
------------------------------

Original Message------

Omar:

I am afraid that I am unable to download the attachment you provided. Could you, kindly, provide it in another format? Perhaps a screenshot, I would love to see it so I can help.

Thank you,

------------------------------
Chloe Elliott
Business Support Engineer
------------------------------

Omar:

I am contemplating exactly what you mean by "not terminate". My understanding of your situation is:

1. You are pasting PNG images of green checkmarks somewhere in the "Test Steps" table.

and then

2. When you try to export the test run to an office template, the action won't stop.

Am I understanding correctly: Exporting with this PNG image is causing your instance to throttle and not finish the export? Or are you trying to say that you cannot successfully get the "green checkmark" to export? Could you send a more "big picture view" screenshot of the UI with the green checkmark in it?

Thank you,

------------------------------
Chloe Elliott
Business Support Engineer
------------------------------

Original Message:
Sent: 07-30-2018 08:55
From: omar cantoni
Subject: eport to office failure (with png)

Hi,  

it is the green tick sign.

(link is following. Not sure it can be reached)

https://jama.aipadmin.com/attachment/8259/image.png

Omar Cantoni Informatics Test Engineer Abbott Italy	Abbott  Srl Piazza della Trivulziana 4/A 20126 Milano   Italy	Office + 39 02.26889056 omar.cantoni@abbott.com

 

 

Original Message------

Omar:

I am afraid that I am unable to download the attachment you provided. Could you, kindly, provide it in another format? Perhaps a screenshot, I would love to see it so I can help.

Thank you,

------------------------------
Chloe Elliott
Business Support Engineer
------------------------------

Hi,
yest the WORD generation process does not stop in this case. It is blocked in my case

Omar

------------------------------
omar cantoni
abbott
------------------------------

Original Message:
Sent: 07-31-2018 15:27
From: Chloe Elliott
Subject: eport to office failure (with png)

Omar:

I am contemplating exactly what you mean by "not terminate". My understanding of your situation is:

1. You are pasting PNG images of green checkmarks somewhere in the "Test Steps" table.

and then

2. When you try to export the test run to an office template, the action won't stop.

Am I understanding correctly: Exporting with this PNG image is causing your instance to throttle and not finish the export? Or are you trying to say that you cannot successfully get the "green checkmark" to export? Could you send a more "big picture view" screenshot of the UI with the green checkmark in it?

Thank you,

------------------------------
Chloe Elliott
Business Support Engineer

Original Message:
Sent: 07-30-2018 08:55
From: omar cantoni
Subject: eport to office failure (with png)

Hi,  

it is the green tick sign.

(link is following. Not sure it can be reached)

https://jama.aipadmin.com/attachment/8259/image.png

Omar Cantoni Informatics Test Engineer Abbott Italy	Abbott  Srl Piazza della Trivulziana 4/A 20126 Milano   Italy	Office + 39 02.26889056 omar.cantoni@abbott.com

 

 

Original Message------

Omar:

I am afraid that I am unable to download the attachment you provided. Could you, kindly, provide it in another format? Perhaps a screenshot, I would love to see it so I can help.

Thank you,

------------------------------
Chloe Elliott
Business Support Engineer
------------------------------