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Cannot access to the JAMA Velocity API Documentation

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  • 1.  Cannot access to the JAMA Velocity API Documentation

    Posted 11-01-2019 07:07
    Hi All,

    I'm trying to access to the Velocity Documentation (http://velocity.jamasoftware.com/latest/) but it's not working...
    I tried to remove my cache, but it's still the same...

    Could you please confirm if the page is accessible or not?

    Thanks in advance,


    ------------------------------
    Nicolas Froment
    ------------------------------


  • 2.  RE: Cannot access to the JAMA Velocity API Documentation

    Posted 11-01-2019 10:57
    HI Jama ( @Chloe ) -
    I'm developing a report to support a time-sensitive decision. Not having access to the Velocity documentation is a big problem right now. I also tried clearing my cache and exiting/reentering Chrome.

    Are you working on it?​​​
    Thanks,

    ------------------------------
    Theresa
    Fujifilm SonoSite
    WA United States
    ------------------------------



  • 3.  RE: Cannot access to the JAMA Velocity API Documentation

    Posted 11-01-2019 11:01
    Edited by Godiva Hunt 11-01-2019 11:01
    Hi Nicolas
    Can you please describe what exactly happens when you click on the link? If an error page pops up, a screenshot of that may help. It seems to work for our team in support.
    Could you try accessing velocity.jamasoftware.com/latest/ without the http://
    Is it still inaccessible in any other browser?

    Theresa
    Do you work at the same company as Nicolas or is this an issue now for multiple companies?

    Thank you
    ------------------------------
    Godiva Hunt
    ------------------------------



  • 4.  RE: Cannot access to the JAMA Velocity API Documentation

    Posted 11-01-2019 12:54
    Hi Godiva -
    Thanks for your response.
    I work for a different company than Nicolas.
    Accessing the main site can take 15+ seconds.
    image.png


    When I try to access other links (DomainObject in this screen shot) I get this error.
    image.png


    It looks like I have access to the pages I need, so I think the issue is less urgent to me.

    Thanks,

    Theresa Soares
    Verification and Validation Engineer III, System Verification
    FUJIFILM SonoSite, Inc.
    theresa.soares@fujifilm.com
    www.sonosite.com

    425.442.1523 mobile



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  • 5.  RE: Cannot access to the JAMA Velocity API Documentation
    Best Answer

    Posted 11-01-2019 15:17
    Hi team

    I have a couple of notes to relay from our IT and production team. In regards to any trip ups that may happen in the future, they have a couple of easy things to check for. The external links to the Velocity pages will NOT work if you go to https instead of http. Also, not having a trailing slash after latest/ sometimes impacts people accessing the link.

    With that being said, we have seen a slow performance on our end as well. Production tried to figure out the cause and wasn't able to. We've filed a ticket with our IT team to figure out what's going on and I can report back when we have an update. We're sorry about this inconvenience and are working to remedy the situation as soon as possible.


    ------------------------------
    Godiva Hunt
    ------------------------------



  • 6.  RE: Cannot access to the JAMA Velocity API Documentation

    Posted 11-01-2019 16:40
    Hi Theresa and Nicolas

    At our engineers request, we'd like you to request you submit a ticket so we can find a workaround and also troubleshoot. You can do so hereIf you choose to submit a ticket, please link this thread and attach a HAR file for our Customer Support Engineers. Here's the page with information on how to generate a HAR file. As I mentioned, our IT team is looking into the issue and if you would like us to help find a workaround, we're a click away.


    Thank you

    ------------------------------
    Godiva Hunt
    ------------------------------



  • 7.  RE: Cannot access to the JAMA Velocity API Documentation

    Posted 11-04-2019 00:11
    ​Hello Godiva,

    Thanks for taking care of my request.
    The documentation is now available, without doing anything special ... Demand can be closed.

    Have a nice day.


    ------------------------------
    Nicolas Froment
    ------------------------------



  • 8.  RE: Cannot access to the JAMA Velocity API Documentation

    Posted 11-04-2019 07:02
    @Theresa

    Has it started working for you as well?

    Best,​​

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------