Support

Hi Martha, 

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion. 

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

Hi Martha, 

Thank you for your patience! We have filed a defect for this issue. I'm sharing that information for your reference:

SOS-DEF-5563 - Test Center / Export: Test Cases with existing Assigned To user names forwards the name to Test Run but doesn't export from Test Run 

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions. 

Hi Decoteau,

We are experiencing the same issue here at Thermofisher sites. Has this issue been resolved?

Hi Martha, 

Thank you for your patience! We have filed a defect for this issue. I'm sharing that information for your reference:

SOS-DEF-5563 - Test Center / Export: Test Cases with existing Assigned To user names forwards the name to Test Run but doesn't export from Test Run 

I do have an answer to one of the questions, the Assigned To fields were filled out before the Test Run was created. We have been using this collection of test cases for over 2 months and Test Runs have been created once or twice a week.

Is there a method to reset and re-assign the Assigned To fields via a script? There are at least 300 - 400 test cases that will need the reset / re-assign to be able to collect accurate metrics from a test run.

I acknowledge that a reset and re-assign is the present workaround. Are there any plans to fix this issue permanently or are we suppose to simply live with this?

Thanks,
Martha

Hi Martha,

Thanks! Ok, so in that example, there is one user's name being displayed but all other names are left out. In your instance, how many users are being left out? Is consistently one or more users who are being left out?

Next, I think I've found a related incident in which Test cases with existing Assigned To name forwards the name to Test Run but don't export from Test Run. Essentially, when you create a Test Run from a Test Case with an existing Assigned To name the name will transfer to the Test Run but the Assigned To name will not export to a report.

To fix this, the name will need to be reset/reassigned in the Test Run in order for it to export successfully.

Can you verify if those Assigned To fields were filled out before the Test Run was created? Can you try re-assigning one of your Test Runs and let me know if that helps? 

------------------------------
Decoteau Wilkerson
Jama Software
OR

Original Message:
Sent: 09-02-2021 13:33
From: Martha Fiske
Subject: Assignee field not showing on exported text run

Hi Martha,

Thank you for reaching out. It looks like that other post was shared as a Library entry rather than a discussion so I'm glad you've posted this as this new discussion.

It may be helpful to see a copy of your exported report in comparison to the assignee information that is displaying in your instance. To do that, we may want to move this conversation to a Support ticket HERE 

Please let me know if you have any questions.