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Apply new .rli file

  • 1.  Apply new .rli file

    Posted 08-09-2017 08:29
    Hello Team,
    I have a problem to apply non-production license(.rli) that we just recieved.
    It seems we have uninstall/install admin console to apply .rli file. Now I have problem with this approach:

    1. How do I apply non-prod license using .rli file in our Dev instance? Clearly 'Sync License' wouldn't work in my usecase as the underlying license needs to be fixed.

    2. If I uninstall and install admin console I get a chance to apply new .rli file. But console upgrades Jama to latest version. If I restore it using snapshot the underlying license is not anymore non-prod license.

    Please help us to resolve this issue.



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    sindhu putta
    xilinx
    hyderabad
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  • 2.  RE: Apply new .rli file

    Posted 08-09-2017 18:09
    Hi Sindhu,
    It looks like you have a support ticket open with Gustavo and have been making good progress on this issue. I will give the support ticket priority as I'm sure Gustavo will help you.


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    Dana Medhaug
    Business Support Engineer
    Jama Software
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  • 3.  RE: Apply new .rli file

    Posted 08-11-2017 01:51
    Hi Dana,
    The reason I posted this query here is hoping that someone will provide a workaround for this problem.
    It seems we have met a dead end here and no way to update license by still being on the existing Jama version.
    If anyone has a workaround for it please let us know.

    ------------------------------
    sindhu putta
    xilinx
    hyderabad
    ------------------------------