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Multiple Moderators Problem with Reviews

  • 1.  Multiple Moderators Problem with Reviews

    Posted 09-06-2018 08:20
    A user discovered this potential bug:
    We are on Cloud.

    Steps:
    • User A creates review with one reviewer - User A is moderator
    • User A adds User B as additional moderator 
      • User A can no longer see review in list of My Reviews
    • Org Admin deletes User B as moderator
      • User A can see review in list of My Reviews
    • Org Admin adds User B as moderator
      • User A can no longer see review in list of My Reviews
    • Org Admin adds User A as reviewer
      • User A can see review in list of My Reviews


    ------------------------------
    Steve Kay
    Hologic - Breast Health
    ------------------------------


  • 2.  RE: Multiple Moderators Problem with Reviews

    Posted 09-06-2018 12:51
    Steve:

    Interesting, thank you for these steps. I am going to do a little digging, this sounds familiar, and a little testing in my instance and get right back to you on this discussion thread.

    Thank you,

    ------------------------------
    Chloe Elliott
    Jama Software
    ------------------------------



  • 3.  RE: Multiple Moderators Problem with Reviews

    Posted 09-07-2018 00:33
    There was a bug in place - SOS-DEF-708, that was very similar.
    From the information we have, this was fixed:

    https://community.jamasoftware.com/communities/community-home/digestviewer/viewthread?GroupId=25&MessageKey=3efb312c-f228-4754-a362-788d7e11e663&CommunityKey=c9d20d4c-5bb6-4f19-92eb-e7cee0942d51&tab=digestviewer

    ...but it also seems as if there was a lot on confusion around that issue...

    ------------------------------
    Anna Henke
    MeVis BreastCare GmbH & Co. KG
    ------------------------------



  • 4.  RE: Multiple Moderators Problem with Reviews

    Posted 09-10-2018 10:04
    Steve and Anna:

    This looks like SOS-DEF-2157: "When a second Moderator is added to a Review, the primary Moderator no longer sees that Review under My Reviews", which is currently planned for development. You can check in future Release Notes to check if this defect is a part of new releases.

    Anna, it is a version of SOS-DEF-708 and has been related to this bug from the past.

    Steve, the workaround is to: "Add the primary Moderator as a Reviewer to the Review, and/or archive or delete completed Reviews. Also, if on 'Filter by' you select only 'Moderate the review' you'll be able to see the Review."

    You sent a series of steps you have been attempting (thank you for this), here is what the workaround should look like:

    Steps:
    • User A creates review with one reviewer - User A is moderator
    • User A adds User B as additional moderator 
      • User A can no longer see review in list of My Review.
    • Org Admin adds User A as reviewer
      • User A can see review in list of My Reviews
    And you can also try archiving or deleting completed Reviews too.

    Steve, Let us know how this works for you!

    ------------------------------
    Chloe Elliott
    Jama Software
    ------------------------------