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Changes in Diagram Editor are not being saved

  • 1.  Changes in Diagram Editor are not being saved

    Posted 07-24-2018 13:16
    I have a text item and successfully created a diagram within it.  When I go back and make additional changes to the diagram and then click on "Save and Close" within the editor to get back to the item, none of my changes have been saved and the "Save" and "Save and done" on the item are grayed out.  If I make a change to another field in the item, the "Save" and "Save and done" buttons become enabled, but changes to the diagram are lost.  It's very frustrating after having made quite a number of changes to my diagram.

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    Gulam Emadi
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  • 2.  RE: Changes in Diagram Editor are not being saved

    Posted 07-24-2018 14:16
    Gulam:

    Does your diagram happen to be Center-Aligned? If it is, let's try something:

    1. Align your diagram to the right or left
    2. Make your edits
    3. Save it
    4. Then put your diagram to the center

    Let me know if this works.

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    Chloe Elliott
    Business Support Engineer
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  • 3.  RE: Changes in Diagram Editor are not being saved

    Posted 10-27-2019 18:16
    I found that when I make a change in the diagram editor, I need to click off of the item just changed and then click on "save and close"

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    Mike Mattinson
    Leidos
    Orlando FL
    781-698-6491
    Mike
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  • 4.  RE: Changes in Diagram Editor are not being saved

    Posted 10-28-2019 11:04
    @Mike:

    Thanks for adding to and informing this thread further, it is super useful to have other Community Members do that!

    I like your "Life is good" icon, by the way.​

    Best,

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    Chloe Elliott
    Jama Software
    Portland OR
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  • 5.  RE: Changes in Diagram Editor are not being saved

    Posted 11-27-2020 13:43
    I just encountered this weirdness with the diagram editor and wasted a good half hour wondering what on earth was going on. I had to align left to have it edit and save appropriately. When centered the system also seemed to periodically consider it an image. As this was known to be a problem over a year ago is there any intention on the Jama side to improve the robustness of the graph editor implementation?

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    Jamie Wardlaw
    Lucid Motors
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  • 6.  RE: Changes in Diagram Editor are not being saved

    Posted 11-30-2020 14:34
    Edited by Godiva Hunt 11-30-2020 14:55
    Hi team
    It looks like the behavior you are reporting is a bug related to SOS-DEF-540/SOS-BUG-665. If you have any questions about our bug fixing process, I recommend reading this article in our community.

    Jamie
    It's been internally noted that the cause of the bug is technical debt around the CKEditor control and that this may be fixed with the CKEditor upgrade we're planning on doing. Unfortunately I don't have a specific date as to when this will be implemented but it is currently on our Product teams roadmap for one of our next few releases. We also know that this update will fix at least a few of our CKEditor related bugs.