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OpsHub reports global error

  • 1.  OpsHub reports global error

    Posted 05-31-2019 02:07

    Dear Support Team,

    OpsHub is reporting a global error when it tries to sync a Jama Connect field containing ':-)' to Jira. Hence it is stopping synchronization completely.
    Deletion of the contents in the Jama field, deletion of error in OpsHub and reactivation of OpsHub sync afterwards didn't remove the global error.  Only solution was to delete the complete requirement in Jama that was containing this field.
    Jama Connect and OpsHub are current versions running on our server.

    Can you help?


    Here's the log:

    java.util.regex.PatternSyntaxException: Unmatched closing ')' near index 11

    xxx, yyyy :-)


                at java.util.regex.Pattern.error(

                at java.util.regex.Pattern.compile(

                at java.util.regex.Pattern.<init>(

                at java.util.regex.Pattern.compile(

                at java.lang.String.replaceFirst(

                at com.opshub.eai.jama.common.JamaHistoryDetailParser.getOldNewValue(

                at com.opshub.eai.jama.common.JamaHistoryDetailParser.parse(

                at com.opshub.eai.jama.common.JamaBaseRestConnector.getStringParsingUtility(

                at com.opshub.eai.jama.poller.JamaPoller.getRevisionInfoForEntity(

                at com.opshub.eai.OIMEntityWiseHistoryGenerator$EntityRevisionIterator.prefetchData(

                at com.opshub.eai.OIMEntityWiseHistoryGenerator$EntityRevisionIterator.<init>(

                at com.opshub.eai.OIMEntityWiseHistoryGenerator.getAllChangedEvents(

                at com.opshub.eai.OIMEventGenerator.getPolledEventsIterator(

                at com.opshub.eai.OIMEventGenerator.process(



                at org.quartz.simpl.SimpleThreadPool$



  • 2.  RE: OpsHub reports global error

    Posted 05-31-2019 08:04

    Thank you for your contribution to the Community! To best troubleshoot OpsHub, I took this information and put this into a Support ticket for you. You should see an email soon and one of our TSE/DSE will help you soon.

    Thank you,

    Chloe Elliott
    Jama Software
    Portland OR