Support

Hi,

We've added a few extra fields to the Defect item type in our project.  When requesting the item from the API these extra fields aren't being added to the response string,  we only see the following:

"fields": {
"documentKey": "xxx2-BUG-1",
"globalId": "GID-49756",
"name": "Defect 1 ",
"description": "<p>no show of A</p>\n",
"priority": 301,
"assignedTo": 16
},


Is this normal behavior? and how would it be possible to get and set these extra fields?

Thanks,

------------------------------
Yotam
Toronto ON
------------------------------

Yotam,
This doesn't appear to be normal behavior. When you hit the /items endpoint for an item with custom fields, the data should display in the form
"state$117": false
with 'state' being the name of the custom field, '$###' being a custom field identifier, and 'false' being the value. Could you reconfirm that the new item type has the custom field added to it, and that the item you are testing matches the updated item type?

------------------------------
Abby Embree
Jama Software
------------------------------

Original Message:
Sent: 05-06-2018 11:03
From: Yotam Tintpulver
Subject: API get item call Fields question

Hi,

We've added a few extra fields to the Defect item type in our project.  When requesting the item from the API these extra fields aren't being added to the response string,  we only see the following:

"fields": {
"documentKey": "xxx2-BUG-1",
"globalId": "GID-49756",
"name": "Defect 1 ",
"description": "<p>no show of A</p>\n",
"priority": 301,
"assignedTo": 16
},


Is this normal behavior? and how would it be possible to get and set these extra fields?

Thanks,

------------------------------
Yotam
Toronto ON
------------------------------

Hi Abby,

Thanks for the quick reply.

I added a second item to the collection and was able to retrieve the additional fields for that one.  The original item did not show the extra fields until I updated the data in the fields.

Is this normal behaviour?

Thanks,

------------------------------
Yotam
Toronto ON
------------------------------

Original Message:
Sent: 05-07-2018 18:11
From: Abby Embree
Subject: API get item call Fields question

Yotam,
This doesn't appear to be normal behavior. When you hit the /items endpoint for an item with custom fields, the data should display in the form
"state$117": false
with 'state' being the name of the custom field, '$###' being a custom field identifier, and 'false' being the value. Could you reconfirm that the new item type has the custom field added to it, and that the item you are testing matches the updated item type?

------------------------------
Abby Embree
Jama Software

Original Message:
Sent: 05-06-2018 11:03
From: Yotam Tintpulver
Subject: API get item call Fields question

Hi,

We've added a few extra fields to the Defect item type in our project.  When requesting the item from the API these extra fields aren't being added to the response string,  we only see the following:

"fields": {
"documentKey": "xxx2-BUG-1",
"globalId": "GID-49756",
"name": "Defect 1 ",
"description": "<p>no show of A</p>\n",
"priority": 301,
"assignedTo": 16
},


Is this normal behavior? and how would it be possible to get and set these extra fields?

Thanks,

------------------------------
Yotam
Toronto ON
------------------------------

Yotam,
I tried to reproduce the behavior you described, but when I added a new custom field to an item type, it showed up in the API data for a previously created item of the same type without me having to edit the data of the item. I would recommend you open a support ticket so we can troubleshoot the issue more in-depth.

------------------------------
Abby Embree
Jama Software
------------------------------

Original Message:
Sent: 05-08-2018 10:12
From: Yotam Tintpulver
Subject: API get item call Fields question

Hi Abby,

Thanks for the quick reply.

I added a second item to the collection and was able to retrieve the additional fields for that one.  The original item did not show the extra fields until I updated the data in the fields.

Is this normal behaviour?

Thanks,

------------------------------
Yotam
Toronto ON

Original Message:
Sent: 05-07-2018 18:11
From: Abby Embree
Subject: API get item call Fields question

Yotam,
This doesn't appear to be normal behavior. When you hit the /items endpoint for an item with custom fields, the data should display in the form
"state$117": false
with 'state' being the name of the custom field, '$###' being a custom field identifier, and 'false' being the value. Could you reconfirm that the new item type has the custom field added to it, and that the item you are testing matches the updated item type?

------------------------------
Abby Embree
Jama Software

Original Message:
Sent: 05-06-2018 11:03
From: Yotam Tintpulver
Subject: API get item call Fields question

Hi,

We've added a few extra fields to the Defect item type in our project.  When requesting the item from the API these extra fields aren't being added to the response string,  we only see the following:

"fields": {
"documentKey": "xxx2-BUG-1",
"globalId": "GID-49756",
"name": "Defect 1 ",
"description": "<p>no show of A</p>\n",
"priority": 301,
"assignedTo": 16
},


Is this normal behavior? and how would it be possible to get and set these extra fields?

Thanks,

------------------------------
Yotam
Toronto ON
------------------------------

Hi Yotam -
I think we might be experiencing similar behavior on Jama 8.25. Which version are you using?

Thanks,

------------------------------
Theresa
Fujifilm SonoSite
WA
------------------------------

Original Message:
Sent: 05-06-2018 11:03
From: Yotam Tintpulver
Subject: API get item call Fields question

Hi,

We've added a few extra fields to the Defect item type in our project.  When requesting the item from the API these extra fields aren't being added to the response string,  we only see the following:

"fields": {
"documentKey": "xxx2-BUG-1",
"globalId": "GID-49756",
"name": "Defect 1 ",
"description": "<p>no show of A</p>\n",
"priority": 301,
"assignedTo": 16
},


Is this normal behavior? and how would it be possible to get and set these extra fields?

Thanks,

------------------------------
Yotam
Toronto ON
------------------------------