Hello Devang,Thank you for reaching out about this. It looks like the behavior you are reporting is a bug - SOS-DEF-4998 - in which workflow override options are unavailable.The workaround for this bug is to request that we roll back a new feature that was enabled for select customers in 8.54. See the "Coming Soon" section here: Jama Connect 8.54 Cloud Release Notes for more information.Please note, this issue will be fixed for 8.55 (and in that release, this new feature will be enabled for all users.) You may check future release notes for this ID.Please reach out with any questions.
Hi Decoteau,thank you for the suggestion, but neither re-indexing nor clean-up helped.
Let me explain a bit more detailed what I want to do and what I observed:1. In the organization settings for an item's workflow status, e.g a transition from "Draft" to "In Review" is possible. From "In Review" you can transition to "Approved" and back to "Draft" (in numbers 1 to 3 to 4)2. In my project, I want to overwrite these settings and give the user the possibility to go from Draft to Ready for Review (and back) before advancing to In Review (in numbers 1 to 2 to 3 to 4)3. After setting the overwrite settings, existing items still not provide the transitions.Interestingly, items that I created after the overwrite settings CAN be transitioned.Thus I expect this to be a bug and perhaps you could try to reproduce?Thank you for your help.
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