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Messages and stream are broken

  • 1.  Messages and stream are broken

    Posted 01-07-2020 11:23
    Jama is not showing stream and messaged on Chrome for everyone in our company.
    Instead we are getting 

    HTTP Status 400 – Bad Request


    Notification emails are working correctly.

    Can you point us in the right direction to resolve this problem?

    Thanks

    Paolo

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    Paolo Baruzzi
    Monolithic Power Systems
    Fremont CA
    4085440263
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  • 2.  RE: Messages and stream are broken

    Posted 01-07-2020 11:40
    Hi Paulo

    We have an announcement asking a Named Support Contact to submit a ticket via support.jamasoftware.com
    "This weekend we deployed a fix to the cloud for the Chrome update that caused the Stream to be unavailable to some users. Customers hosting Jama Connect on their own servers can contact Jama support for a workaround that will enable the Stream to function as expected."

    Our support team looks forward to assisting you.


    Thank you


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    Godiva Hunt
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  • 3.  RE: Messages and stream are broken

    Posted 01-27-2020 11:02
    Hello - We worked with Support last month to successfully deploy the fix.  The comment stream is broken again today when accessed via Chrome.  Is this a known issue, and is there a resolution?

    Thank you

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    Mary Oatfield
    Providence Health Plan
    Beaverton OR
    5035747350
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  • 4.  RE: Messages and stream are broken

    Posted 01-27-2020 11:38
    Hi Mary

    Something that may have been left out in the ticket is that every time you Restart Jama you'll need to reapply the fix. Is this the case with your instance? Does reapplying the provided code work?

    Thank you

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    Godiva Hunt
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  • 5.  RE: Messages and stream are broken

    Posted 01-27-2020 12:25
    Godiva - Yes, we did have patching over the weekend and missed reapplying the fix.

    Thank you for the prompt assistance!


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    Mary Oatfield
    Providence Health Plan
    Beaverton OR
    5035747350
    ------------------------------