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Jira connectioon in Jama issue

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  • 1.  Jira connectioon in Jama issue

    Posted 07-05-2017 08:33
    Hello,

    One of our users has experienced this:
    "I am trying to use the Jira Connection in Jama but I'm getting the "Loading Mapped Projects" message and then the "Error retrieving projects for JIRA instance" error message showed."

    Jama is 14_2 and Jira is 7.2.3

    What should I be looking for to resolve this?

    Respectfully,

    James


    ------------------------------
    James Krych
    GRSi
    SC
    ------------------------------


  • 2.  RE: Jira connectioon in Jama issue
    Best Answer

    Posted 07-05-2017 10:14

    Hey James,

    I assume this is the "JIRA Connector" found in the Admin panel, not the Jama Integration Hub. I am also assuming you're using Jama 2014.2 since you said version was "14_2", but if it's actually 8.14.2, let me know.
    I have a few questions with comments:

    1. Is this JIRA instance hosted by Atlassian? If so, make sure you have checked this article about changes with Atlassian authentication.
    2. Is this JIRA instance hosted by you all? If so, was it recently upgraded? If you are using Jama 2014.2, the supported JIRA versions were 5.0-6.3.15. We do not support above 6.3.15 for 2014.2.
    3. We have an article for some basic troubleshooting to perform with the connector.



    ------------------------------
    Kristina King
    Jama Software
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  • 3.  RE: Jira connectioon in Jama issue

    Posted 07-06-2017 04:25
    Hi Kristina!

    Thanks for the response and that is what I needed to know regarding this. We are the ones hosting this.

    Respectfully,

    James

    ------------------------------
    James Krych
    GRSi
    SC
    ------------------------------