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Scroll bar disappears after filtering

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  • 1.  Scroll bar disappears after filtering

    Posted 05-11-2017 11:56
    The scroll bar at the bottom of the screen to move from left to right disappears after filtering the list of items.


  • 2.  RE: Scroll bar disappears after filtering

    Posted 05-11-2017 16:15
    Phil, what version of Jama are you using? If you are using a version that was released prior to Feb. 2016, this is mostly like the bug SOS-DEF-198. (It was fixed in a version deployed in February 2016.)

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    Kristina King
    Jama Software
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  • 3.  RE: Scroll bar disappears after filtering

    Posted 05-12-2017 12:11
    Thank you for your response.  I checked and our software is out dated


  • 4.  RE: Scroll bar disappears after filtering

    Posted 08-17-2017 00:16
    Hello Kristina,

    We seem to be running into the scroll bar issue in 8.14.1, not sure if I'm missing something, but there is one case where the scroll bar does not work:

    Case 1: Where the scroll bar issue reported earlier was resolved:

    Steps:

    • User searches for a list of items in Jama using the Search bar on the top right of the screen.
    • Apply filter and choose keywords/items.
    • The filtered items are displayed.

    Expected and observed: Scroll bar at the bottom of the window.



    Case 2: Where the scroll bar does not appear:

    Steps:

    • User selects a folder from the Explorer window to view the items in list view.
    • Apply filter and key-in keywords/items.
    • The filtered items are displayed.

    Expected: Scroll bar appears at the bottom of the window.

    Observed: No scroll bar.


    Please advise.
    Thank you!

    ------------------------------
    Vishal R
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  • 5.  RE: Scroll bar disappears after filtering

    Posted 08-17-2017 10:20
    Hi Vishal,
    When I follow the steps you provided I see a vertical and horizontal (at the bottom) scroll bar. It sounds like you are not seeing the horizontal scroll bar. Do you have enough fields selected in your view to warrant a horizontal scroll bar? Could you provide some screen shots?
    Thank you,


    ------------------------------
    Dana Medhaug
    Business Support Engineer
    Jama Software
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  • 6.  RE: Scroll bar disappears after filtering

    Posted 08-21-2017 10:00
    Hello Dana,

    Jama seems to work find when we filter a small number of items, however when we filter a larger chunk of items that requires us to scroll down the list, that's when it seems to remove the scroll bar at the bottom of the page.

    Please find the screenshot attached below:
    Jama 8.14.1 - Scroll bar disappears

    Please let me know if you need more details.
    Thank you!

    ------------------------------
    Vishal R
    ------------------------------



  • 7.  RE: Scroll bar disappears after filtering

    Posted 08-21-2017 16:17
    Vishal,
    There is a known defect in Jama Software (SOS-DEF-2009) which I think may be causing this. Are you by chance using IE11? Your robust Facet Filter search paired with IE11 could be the cause of the missing scroll bar. Have you tried this in other browsers?
     Thank you,

    ------------------------------
    Dana Medhaug
    Business Support Engineer
    Jama Software
    ------------------------------



  • 8.  RE: Scroll bar disappears after filtering

    Posted 08-22-2017 08:31
    Hi Dana,

    We are seeing this issue in Chrome (I'm on version: 60.0.3112.101).

    Would the bug apply?

    Thanks!

    ------------------------------
    Vishal R
    ------------------------------



  • 9.  RE: Scroll bar disappears after filtering

    Posted 08-22-2017 15:49
    Hi Vishal,
    I think this is a different permutation because the Chrome issue occurs only when you put many values in the Filter by Keyword field, whereas with IE, it happens regardless. I'm looking into this and will let you know by the end of the week. It's a defect, regardless!

    ------------------------------
    Kristina King
    Jama Software
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  • 10.  RE: Scroll bar disappears after filtering
    Best Answer

    Posted 08-23-2017 10:00
    @Vishal we decided to add the behavior you're reporting to the existing defect, saying SOS-DEF-2009 will occur in all browsers under the condition that the Filter By Keyword field is used. I noticed when reproducing the defect that I could still scroll sideways, however, no bar appeared...I hope that's the case for you. If it's not, let me know, and I'll update the bug accordingly.

    ------------------------------
    Kristina King
    Jama Software
    ------------------------------



  • 11.  RE: Scroll bar disappears after filtering

    Posted 08-23-2017 10:12
    Hi Kristina,

    Thank you!
    Yes, same here; I'm able to scroll using the keys, but it's pretty slow without the scroll bar..

    Keep us posted.

    Best

    ------------------------------
    Vishal R
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