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Workflow Notification Template - Rich Text

  • 1.  Workflow Notification Template - Rich Text

    Posted 04-08-2019 17:27
      |   view attached
    Is it possible to edit the email Workflow Notification Templates to allow Rich Text?  We have updated our templates to allow for the "Description" fields to pass through, but in a lot of cases, tables are within that text.


    Here is how it is coming through on email:

    Membership Accounting

                                                   

    Billing Messages

                                                   

    CMC_BLMD_MSG_DEF

     

                                                    CMC_BLMT_MSG_TEXT

                                   

                                   

                                                   

    Membership Accounting

                                                   

    Stop Ages & Wait Periods Table

                                                   

    CMC_GPAI_GRP_ADM

                                   

                                   

                                                   

    Membership Accounting

                                                   

    Managed Care:

     

                                                    Debit Card, banking institutions, generate actions, relationship codes, area IDs

                                                   

    CMC_MCBD_BANK_DATA

     

                                                    CMC_MCCR_MRL_CONV

     

                                                    CMC_MCDB_DEBT_BANK

     

                                                    CMC_MCDI_DEBT_INTM

     

                                                    CMC_MCRD_RSLT_DEF

     

                                                    CMC_MCRL_MEME_CREL

     

                                                    CMC_MCAR_AREA

     

                                                    CMC_MCAZ_AREA_ZIPS

                                   

     

    Attached is a screenshot of what we have in Jama


    Thank you,

    ------------------------------
    Laura Cornelison
    System Administration
    Providence Health Plan
    Beaverton OR
    ------------------------------


  • 2.  RE: Workflow Notification Template - Rich Text

    Posted 04-09-2019 16:23
    These notification templates are very limited in what they will allow and we do not have support for editing them. They use Velocity code, so the answer is somewhere in playing around with Velocity.

    Laura, perhaps there is a better way through user subscriptions to package this information the way you need?

    Best,

    ------------------------------
    Chloe Elliott
    Jama Software
    Portland OR
    ------------------------------



  • 3.  RE: Workflow Notification Template - Rich Text

    Posted 04-09-2019 17:08

    A very limited number of users need to be notified when a ticket is moved into different statuses; they wouldn't need/want a subscription email every time something changes on the ticket, which is why we are using the notifications within workflow configuration. I will relay the below information back to my team for further analysis/decisions for moving forward – thank you