Support

Expand all | Collapse all

Error message; "Your Jama installation has multiple organizations"...

  • 1.  Error message; "Your Jama installation has multiple organizations"...

    Posted 01-25-2017 23:50
    Hi,

    After updating to Jama 8.10.2 we got the following warning from Jama:

    Your Jama installation has multiple organizations. Please contact your system administrator or Jama Support to remove non-production organizations.

    I am the admin but cannot find the configuration of organizations. Where do I find this?

    ------------------------------
    Vegard
    ------------------------------


  • 2.  RE: Error message; "Your Jama installation has multiple organizations"...

    Posted 01-25-2017 23:57
    Hi Vegard,

    we had the same issue and were redirected here: Jama User Guide 8.10-OP
    Unfortunately we don't see the "Delete" option and are working with support on this issue - I am curious whether you have the option or not.

    Regards
    Anna

    ------------------------------
    Anna Henke
    MeVis BreastCare GmbH & Co. KG
    ------------------------------



  • 3.  RE: Error message; "Your Jama installation has multiple organizations"...

    Posted 01-26-2017 11:04
    Edited by Dana Medhaug 09-19-2018 10:41
    Hey Vegard,

    As Anna noted, there is supposed to be a delete button but it doesn't show up. We just discovered that the documentation created for this functionality missed a key detail: you must put your instance in maintenance mode. (You can do this at the bottom of the System Properties tab.)

    Sorry for the inconvenience.

    ------------------------------
    Kristina King
    Jama Software
    ------------------------------