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Nonbreaking space characters embedded in JAMA Word Output

  • 1.  Nonbreaking space characters embedded in JAMA Word Output

    Posted 24 days ago
    I have noticed that my JAMA Word output inserted non-breaking space characters.
    These characters are used to ensure line breaks do not occur in certain conditions.
    One such condition is a date, Example:   July 20, 2020
        July
        20, 2020
    VS
        July 20, 2020

    A non breaking space inserted between "July" and "20" ensures they stay together.
    The location of these non-breaking space characters appears to be random.
    Is this created by the way the text was entered into JAMA ?
    Thanks.

    PS:
    I found these by enabling the display of all special characters in Word.
    The non-breaking space characters appear as the degree symbol.



    ------------------------------
    William Hayes
    Aerovironment
    Simi Valley CA
    +1-805-581-2198 x1860
    ------------------------------


  • 2.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 21 days ago
      |   view attached

    Hi William,

    Thank you for reaching out. Our standard date format exports as 07/20/20. The standard date format in Jama can be changed in the root menu for display purposes. However, I am not sure if that would have affected your report. It's possible that your report may have been customized and reloaded, making your current format appear. 

    Do you know if someone altered your MS Word export document with a custom one? Does this date format display the same way in any other reports? Also, when did you notice this issue? Is it new?

    I have attached our boilerplate MS Word document. Can you try exporting to this document and let me know if the display appears differently?

    Best,



    ------------------------------
    Decoteau Wilkerson
    Jama Software
    OR
    ------------------------------

    Attachment(s)

    doc
    Boilerplate.doc   38K 1 version


  • 3.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 21 days ago
    Hello Decoteau,

    Thank you for your help.

    My apologies for not being clear.
    The date was only an example of how a non-breaking space character works in Word.
    The non-breaking space character shows up randomly in my requirement descriptions.

    For example:
    If the requirement is:    The room shall be painted blue.
    JAMA export will put a non-breaking space randomly in the text instead of just a regular space.
    Non-breaking spaces can be seen in Word as degree symbol when special characters are turned on
    The°room shall be painted°blue.

    I am trying to understand what causes spaces in JAMA to be non-breaking spaces in the Word output.
    I do not believe they are in the text in JAMA.

    I will use your attached Boilerplate.doc and get back to you.

    Kind Regards,

    William C. Hayes

    .



    ------------------------------
    William Hayes
    Aerovironment
    Simi Valley CA
    +1-805-581-2198 x1860
    ------------------------------



  • 4.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 20 days ago
    I am not sure what causes them, but we have the same issue.  If you export the trace view, they show up in excel as capital A's with the degree symbol over them.  Very annoying!

    I have found that if you edit an rtf field that has <div> instead of <p>, they will appear. As a workaround, If you click the source button and edit the html of the rtf field, they will not appear and you can remove any that happen to already be there.

    ------------------------------
    Kimberly
    Crescent Systems, Inc.
    ------------------------------



  • 5.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 20 days ago

    Hi Kimberly,

    I have awarded your profile the Solver badge for sharing this work around! Thank you for sharing! 

    Though you have a work around for your Trace View export, we would still like to find out the origin of this issue for you. Are you seeing this in all of your Trace View exports or just in certain item types?

    I will look forward to being in touch.

    Best, 



    ------------------------------
    Decoteau Wilkerson
    Jama Software
    OR
    ------------------------------



  • 6.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 20 days ago

    Hi William,

    Thank you for clarifying! We would like to see what the source code looks like in your requirements description. Can you please open the item, go into edit mode and then select the "Source" icon to reveal the formatting for this section? 

    I've included a screen shot of the area I am referring to below. 



    Thank you! 



    ------------------------------
    Decoteau Wilkerson
    Jama Software
    OR
    ------------------------------



  • 7.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 20 days ago
    Edited by William Hayes 19 days ago
    Hi Decoteau,

    I am able to work around most of this issue by doing a search and replace in Word.
    There are areas that I need to manually update because there are multiple non-breaking space characters in a row.
    I can find these and then delete the extra spaces.

    I hit source and I see &nbsp in the text.  I am assuming that these are non-breaking space characters.
    I am just not sure how they got there.

    I can't provide the actual text but I can give an example.

    Example: This is the first sentence.&nbsp; This is the second sentence.

    Is there a way to filter for these in JAMA ?
    Search and replace ?

    PS:
    The specific text in question I copied from a Word document.
    I checked the Word document to see if maybe I copied it in from the source.
    Unfortunately, there was no special characters in the original document.

    PPS: Updated information
    I noticed that when I edited the RTF and entered a space (ie: space bar), it would put in a &nbsp;
    I entered the space in "non source" mode and then looked at the source.
    I would then see the &nbsp;


    Kind Regards,

    William C. Hayes


    ------------------------------
    William Hayes
    Aerovironment
    Simi Valley CA
    +1-805-581-2198 x1860
    ------------------------------



  • 8.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 13 days ago
    Hi William,

    I didn't forget about you. I noticed that you are copying the text from Word to Jama. Have you tried importing the document to see if it has the same issue? Also, when you checked the Word document did you save it as HTML and look for the non-breaking space tags?

    ------------------------------
    Dana Medhaug
    Technical Support Engineer
    Jama Software
    Portland OR
    ------------------------------



  • 9.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 13 days ago

    Hi Dana,

    Yes I was copying from Word to JAMA.
    It was not in HTML but I did turn on the display all formatting characters.
    I did not see any non-breaking space characters in the text.
    I also did a search in Word for the character.

    Importing would be difficult since my requirements are a combination of text and requirement fields.
    Earlier on I imported requirements from Excel.  Those requirements that I did not edit, did not have any nbsp characters.

    What I have found is that when I edit and enter a space in Non-Source mode, it goes in as a &nbsp; HTML character.
    I then look in Source mode and I see it and convert it to a regular space.

    Hope this helps with the explanation.

    Kind Regards,

    William C. Hayes



    ------------------------------
    William Hayes
    Aerovironment
    Simi Valley CA
    +1-805-581-2198 x1860
    ------------------------------



  • 10.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 10 days ago
    Hi William,

    I have been able to reproduce the &nbsp symbols by pressing the space bar when using regular in-line edit mode. I have yet to reproduce the symbols being inserted into the text from copying and pasting from Word to Jama Connect. We might need to open a support ticket so I can troubleshoot with some of the data you are using.

    ------------------------------
    Dana Medhaug
    Technical Support Engineer
    Jama Software
    Portland OR
    ------------------------------



  • 11.  RE: Nonbreaking space characters embedded in JAMA Word Output

    Posted 10 days ago
    Hi Dana,

    I believe the &nbsp were added when I edited the requirements and the TXT fields.
    I do not believe they were copied in when I imported requirements with Excel or copied text from Word document.
    I have done a lot of minor edits to almost every requirement. Spelling, punctuation, capitalization, bullet formatting, etc.

    I did a quick test where I copied in new text into the TXT field.  I did not see any &nbsp characters.
    I did another quick test where I purposely put in a &nbsp into my Word document and copied it in.
    I did see it then but only the one I purposely put into the doc.

    I think the focus should be on the entering of a "space" during an edit and having that turn into a &nbsp character.
    I hope the above helps.

    Kind Regards,

    William C. Hayes



    ------------------------------
    William Hayes
    Aerovironment
    Simi Valley CA
    +1-805-581-2198 x1860
    ------------------------------