Product Idea

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Disable Electronic Signatures

  • 1.  Disable Electronic Signatures

    Posted 01-21-2020 12:19
    The recently added inclusion of electronic signature capability for SSO users is an undesired feature and one that we need to be able to disable. I don't consider this to be a product idea or feature request, but a missed implementation detail.

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    Steve Kay
    Hologic - Breast Health
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  • 2.  RE: Disable Electronic Signatures

    Posted 01-21-2020 15:20
    Steve:

    The moderator who initiates the review can uncheck the "require electronic signatures from approvers" box to disable this feature when initiating the review. Please see screenshot below.

    Let me know if you have any questions.

    Best,


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    Chloe Elliott
    Jama Software
    Portland OR
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  • 3.  RE: Disable Electronic Signatures

    Posted 01-22-2020 05:16
    Is there a way to have the "require electronic signatures from approvers" box unchecked by default instead of checked?

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    Michelle Anthony
    Sun Life Financial
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  • 4.  RE: Disable Electronic Signatures

    Posted 01-22-2020 05:31
    I am aware it can be deselected by the moderator, but we are not using Jama as a system of record, and don't want users or other observers to have any misunderstanding about that fact. Since this was implemented as the default, our users don't always deselect it. Being in a regulated industry, electronic signatures are a big deal. Having to explain that any electronic signatures entered in Jama are not valid puts us in an uncomfortable position.

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    Steve Kay
    Hologic - Breast Health
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  • 5.  RE: Disable Electronic Signatures

    Posted 01-22-2020 13:11
    Steve and Michelle:

    I am going to go ahead and make this into a Product Idea to give it more visibility to the Product team. I have already tagged it for the area of Jama.

    Just to give some clarity to the conversation, Steve you would like:

    The ability to disable electronic signatures

    and Michelle you would like:

    The ability to configure the defaulted checkboxes at the initiation of the Review

    Steve and Michelle and anyone else in the Community, is there anything you feel needs to be added to this?

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    Chloe Elliott
    Jama Software
    Portland OR
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  • 6.  RE: Disable Electronic Signatures

    Posted 04-13-2020 17:05
    For us having the "require digital signature' ticked by default has resulted in most reviewers just closing the review without accepting it because they can't be bothered entering in their credentials again.  Our reviewers have already entered their credentials to log into Jama, so we don't want to impede their workflow without good reason.  Many moderators forget they need to untick this since it has become defaulted to ticked.

    I can see why some organisations may want this ticked by default but many others do not.  Perhaps this should be a user-configurable option in the review centre admin console.

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    Callum Davey
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